Senior Claim Specialist, Casualty Claims

Responsibilities

• Evaluates, reserves, and manages casualty claims to resolution, including oversight of all phases of litigation related to Casualty exposures.
• Reviews coverage, drafts coverage letters, and communicates coverage positions to insureds, brokers, and agents as necessary.
• Communicates regularly with insureds, brokers, and internal and external stakeholders regarding individual claim development and strategy.
• Provides superior customer service to, and proactively builds strong relationships with, all appropriate representatives of assigned accounts, including their internal leadership, brokers, and agents to maximize the competitive advantage derived from the Vantage Claims value proposition.
• Adheres to Vantage Claims Best Practices for proper and consistent claim handling performance, compliance, and achievement of business goals, and drives efficient and proactive litigation defense strategies by effectively managing retained counsel.
• Thoroughly, clearly, and thoughtfully documents claim files with all relevant factual and evaluative information in compliance with company policies, best practices, and applicable regulatory authority where necessary.
• Demonstrates superior subject matter knowledge and negotiation skills to affect appropriate claim outcomes through direct negotiation and utilizing alternative dispute resolution as necessary.
• Proactively drives claim development and seeks creative ways to achieve optimal results on every file.
• Identifies issues and trends within their accounts and the Financial Institutions market and regularly communicates those to insureds, Vantage Claims leadership, Underwriting partners, and actuaries.
• Follows all escalation and reporting protocols as required under appropriate circumstances for cases with significant potential exposure.
• Attends marketing, account renewal, and reinsurance meetings as appropriate to communicate the Vantage claims handling philosophy and value proposition.

Qualifications

• Bachelor’s degree or equivalent professional experience required; Juris Doctorate degree helpful.
• Minimum of six years of end-to-end Casualty claims handling experience required.
• Self-motivated and independent, capable of identifying issues and solving them, but also knowing when to elevate them.
• Thrives in a dynamic, team-focused environment and delivers on tight deadlines.
• Strong problem-solving and negotiation skills.
• Excellent communication and interpersonal relationship-building skills.
• Analytical: Able to identify and define problems, extract key information from data, and develop workable solutions to resolve the problems identified.
• Drive to Deliver: Takes accountability for work, organizes, and prioritizes, delivers results, is action-oriented, sets and achieves goals, and demonstrates resilience.
• Customer service focus: Recognizes customers’ needs, meets their requirements, and adds value to customer outcomes with a pragmatism that balances service with Vantage business imperatives.
• Digitally savvy/Insight: Gathers information from a variety of sources, cuts through complexity, considers options, solves problems, and makes decisions.
• Strong knowledge of Microsoft Word, Excel, & PowerPoint.

Benefits

• Performance-based bonus potential.
• Strong health & welfare benefits.
• Retail and retirement plans with company match.
• Competitive time off plans.
• A highly flexible work environment.
• and much more.

Pay

The base salary expectation for this role is between $115,000 and $140,000. Actual base salary for the selected candidate may be higher commensurate with candidate experience and expectations.

Schedule

This role is a remote work opportunity.