Senior Casualty Claims Specialist

Responsibilities

• Investigate, evaluate and resolve assigned high exposure claims in accordance with company standards, procedures, and state regulatory requirements.
• Perform investigations in a timely and thorough manner to ensure accurate decisions on coverage, liability, and damage issues affecting claim resolutions.
• Effectively negotiate with insureds and third parties, listening carefully to their demands and using an objective approach to resolve the claim fairly.
• Control file-related expenses through efficient utilization and monitoring of "outside" vendors.
• Inform other departments of positive/negative conditions noted during investigations which may impact company results.
• Manage existing workloads effectively to achieve quality and quantity production goals while providing superior customer service.
• Participate in special account reviews and present agents and insureds with recommendations for improving their loss ratio and information on best practices.
• Under general direction, handles the most complex cases and those involving the most complex questions of coverage, compensability, legal liability and damages.
• Handles most complex bodily injury, property damage and workers’ compensations cases utilizing experts and outside firms as required.
• Works closely with underwriting in developing and interpreting policy language and, in conjunction with loss control, assists in the analysis and recommendations on loss sensitive and special accounts.
• May serve as team leader or mentor in the training and development of less experienced staff and provides input in roundtable discussions.
• Attends settlement conferences, depositions, trials and mediations on a regular basis.

Qualifications

• Education: Bachelor's degree
• Experience: 7-10 years of commercial liability claims
• Skills: Excellent organizational skills, ability to handle multiple tasks and effectively prioritize workload; Demonstrated depth in negotiation and claims resolution skills; Strong computer skills and ability to work with multi-faceted systems; Ability to effectively and independently manage complex workload while exhibiting very sound judgment; Excellent written and verbal communication skills; Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork; Advanced professional insurance coursework (i.e., AIC, CPCU) or completion of other insurance-related classes is preferred.
• Other: Valid driver’s license required.

Benefits

• Base Salary Range: 110k-$120k
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans