Senior Claim Examiner

About the role

Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.

Contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, behavior and effort to achieve goals and objectives.

Responsibilities

• Provide accurate and timely expense and loss assessments on Lost Time claims.
• Timely and appropriately communicate with internal and external customers relative to account trends, issues, and claim activity.
• Consistently demonstrate fundamentally sound claim handling by achieving compliance in the areas of investigation, coverage, loss assessment, and case management.
• Ensure the establishment, documentation, and execution of appropriate strategies to bring early resolutions to assigned claims.
• Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and complete reporting forms.
• Keep all files on a current diary system in order to monitor new developments, follow up on requests, update management, and respond to all other diary activities in a timely manner.
• Provide guidance and direction to team members with the ultimate goal of managing and resolving a claim.

Requirements

• A personal commitment to superior performance that adds value to our company.
• An ability to work effectively with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent organizational skills a must.
• The ability to multi-task along with proven time management and organizational skills.
• An ability to work well in teams.
• Demonstrated critical thinking and decision-making ability.
• Excellent verbal and written communication skills.

Qualifications

• Adjuster's license to handle Workers Compensation claims is required and/or must be obtained immediately after hire date.
• Bachelor's Degree or equivalent experience preferred.
• Minimum of 3 years of Workers Compensation claim handling required.

Skills

• Superior customer service and satisfaction skills.
• Effective teamwork and collaboration.
• Timely and accurate claim handling.
• Proactive problem-solving and decision-making.
• Strong organizational and time management skills.
• Excellent communication abilities.

Benefits

Chubb is an equal opportunity employer and provides a comprehensive benefits package including health, dental, vision, retirement savings, and more.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position with flexible working hours to accommodate your needs.

Contact

If you are interested in this opportunity, please apply online or contact us at [Contact Information].