Senior Claim Director, Specialty Complex Claims
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections are present.
We have:
- About AXIS: description of company, culture, hybrid work model, etc. Could be "About the role" or maybe "About AXIS". The instruction says "About the role" as example, but we can use that heading for general description.
- Job Description: includes responsibilities (list of duties). So we can have Responsibilities section.
- KEY SKILLS & ABILITIES: list of qualifications/skills. Could be Requirements, Qualifications, Skills. We need to decide.
- Benefits and Beyond: mentions benefits, competitive compensation, work-life perks. So we can have Benefits section. Pay? Not specific numbers, just "competitive compensation". The instruction says never create Pay/Schedule/Benefits sections unless posting actually states them. It does mention benefits and competitive compensation but not specific pay. It says "competitive compensation". That is somewhat vague but still mentions compensation. However instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "competitive compensation" is not exactly filler but could be considered vague. Might be okay to include Pay section? The instruction says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits and competitive compensation, so we can include Benefits and maybe Pay? But Pay is not specific; maybe better to include Benefits only, and not Pay because it's not specific numbers. Schedule: they mention hybrid work model: 3 days a week in the office. That's schedule info. So we can include Schedule section.
Thus sections: About the role (or About AXIS), Responsibilities, Requirements (or Qualifications/Skills), Benefits, Schedule.
We need to avoid duplication. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail.
We need to extract details.
Let's parse sections:
**About AXIS** (first paragraph plus later "About AXIS" section). Content:
- "This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work."
Later "About AXIS" repeats similar: "This is your opportunity to join AXIS Capital – a leading provider of specialty insurance and global reinsurance. We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism."
Then "Life at AXIS Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees Career growth opportunities: We are committed to your professional development and offer various opportunities for growth advancement Social impact initiatives: We believe in making a difference and support various social andundefined"
Probably truncated but we have hybrid work model, diverse/inclusive, career growth, social impact.
We should combine into About the role section.
**Job Description** responsibilities: list of duties:
- Direct handle claims involving complex coverage issues as defined by the Head of North America Claims, including the investigation, analysis and evaluation of coverage liability and damages, within best practices
- Direct handle coverage disputes, including litigation and arbitration matters initiated by AXIS issuing companies and when AXIS issuing companies are parties to such litigation
- Formulate claims and litigation strategies, assigning, directing, and managing outside counsel in coverage litigation or arbitration
- Manage coverage counsel and litigation costs as well as collaborate and work with the Litigation Management and Vendor Management teams ensuring cost management and the development and enhancement of the coverage counsel panel
- Manage discovery issues and responses, including opportunities to ensure consistency as well as identifying relevant and responsive information and ensure proper and adequate preparation of company witnesses for deposition and trial testimony
- Provide guidance to the North America Claims teams regarding coverage issues, coverage disputes and claim handling issues, time limited demands, emerging issues, including strategic direction as well as recommend and approve outside coverage counsel assignments
- Review Coverage positions for matters pending in states required as per the Specialty Complex Claims Referral Guidelines
- Collaborate across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handling
- Manage selection of and requests to hire coverage counsel related to any claims pending in North America
- Identify liability and coverage trends and issues with both individual and portfolio impact and formulate the processes and strategies for handling such claims as well as the related coverage issues ensuring accurate and consistent claims management across impacted underwriting segments and lines of business.
- Support response to underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments
- Actively coach and mentor the North America claim teams on coverage issues and guidance
- Build and maintain key relationships with internal stakeholders (e.g., peers, Underwriting, Actuarial, various executive management leaders) and external stakeholders (e.g., brokers, insureds, attorneys, auditors, reinsurers, and vendors)
- Extensive communication with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal)
- Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together
That's a lot. We'll put each as
- .
**KEY SKILLS & ABILITIES**: list:
- 7-10+ years of claims management experience handling a wide variety of coverage issues and coverage litigation involving the various claims disciplines summarized previously, as well as:
- Demonstrated leadership, organizational, and management skills
- Experience practicing law as well as claims management (both directly managed and TPA managed claims)
- Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims
- Analytical thinker that can drive results using all facets of the legal and claims processes
- Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
- Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
- Demonstrated ability and experience handling coverage issues involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management
- In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
- Law Degree and admission in good standing to one of the fifty state bars
- Adjuster Licenses in all states required by AXIS
- Travel is associated with this role (e.g., team management, court proceedings, mediations, and settlement)
We can treat these as Requirements or Skills. Perhaps combine into Requirements section (including experience, education, licenses) and Skills section (soft skills). But instruction: prefer few substantive sections over many thin ones. Could combine into one "Requirements" section that includes both hard and soft. Or we could have "Qualifications" and "Skills". But we need to avoid many thin sections. Let's make two sections: "Requirements" (experience, education, licenses) and "Skills" (leadership, analytical, communication, etc.). However that's still two sections. Could be okay.
But we also have Benefits and Schedule.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule.
Check if any content for Pay: not specific, so omit.
Now we need to ensure we don't include boilerplate like EEO, legal, etc. Remove those.
Also remove duplicated lines like "This is your opportunity to join AXIS Capital – a trusted global provider..." appears twice; we should keep only once.
Also remove "Contact Talent Acquisition Partner ***Please note this is a hybrid role – 3 days a week in the office – open for the Alpharetta, GA, Red Bank, NJ, Short Hills, NJ, Princeton, NJ and New York City locations***" - that's schedule info; we will capture hybrid schedule in Schedule section.
Also remove "Learn more here" links etc.
Now craft HTML.
We'll start with
About the role
then with combined description.
We need to preserve all substantive info: include hybrid work model, diverse/inclusive, career growth, social impact, etc.
Let's write About the role paragraph:
"This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism. We value work-life balance and offer flexibility through a hybrid work model. We celebrate diversity and strive to create an inclusive environment for all employees. We are committed to your professional development and offer various opportunities for growth advancement. We believe in making a difference and support various social impact initiatives."
That seems to capture.
Now Responsibilities:
Responsibilities
with each duty as - .
We need to ensure we keep the exact phrasing? Not required to be verbatim but preserve all substantive information. We'll keep close.
List items:
- Directly handle claims involving complex coverage issues as defined by the Head of North America Claims, including the investigation, analysis and evaluation of coverage liability and damages, within best practices
- Directly handle coverage disputes, including litigation and arbitration matters initiated by AXIS issuing companies and when AXIS issuing companies are parties to such litigation
- Formulate claims and litigation strategies, assigning, directing, and managing outside counsel in coverage litigation or arbitration
- Manage coverage counsel and litigation costs, collaborating with the Litigation Management and Vendor Management teams to ensure cost management and development/enhancement of the coverage counsel panel
- Manage discovery issues and responses, ensuring consistency, identifying relevant and responsive information, and ensuring proper and adequate preparation of company witnesses for deposition and trial testimony
- Provide guidance to the North America Claims teams regarding coverage issues, coverage disputes and claim handling issues, time‑limited demands, emerging issues, including strategic direction and recommending/approving outside coverage counsel assignments
- Review coverage positions for matters pending in states as required per the Specialty Complex Claims Referral Guidelines
- Collaborate across disciplines and business units, including with the general counsel team overseeing errors and omissions issues arising from claims handling
- Manage selection of and requests to hire coverage counsel related to any
for prose. We must preserve all substantive information; do not invent or summarize away detail. We need to extract details. Let's parse sections: **About AXIS** (first paragraph plus later "About AXIS" section). Content: - "This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work." Later "About AXIS" repeats similar: "This is your opportunity to join AXIS Capital – a leading provider of specialty insurance and global reinsurance. We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism." Then "Life at AXIS Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees Career growth opportunities: We are committed to your professional development and offer various opportunities for growth advancement Social impact initiatives: We believe in making a difference and support various social andundefined" Probably truncated but we have hybrid work model, diverse/inclusive, career growth, social impact. We should combine into About the role section. **Job Description** responsibilities: list of duties: - Direct handle claims involving complex coverage issues as defined by the Head of North America Claims, including the investigation, analysis and evaluation of coverage liability and damages, within best practices - Direct handle coverage disputes, including litigation and arbitration matters initiated by AXIS issuing companies and when AXIS issuing companies are parties to such litigation - Formulate claims and litigation strategies, assigning, directing, and managing outside counsel in coverage litigation or arbitration - Manage coverage counsel and litigation costs as well as collaborate and work with the Litigation Management and Vendor Management teams ensuring cost management and the development and enhancement of the coverage counsel panel - Manage discovery issues and responses, including opportunities to ensure consistency as well as identifying relevant and responsive information and ensure proper and adequate preparation of company witnesses for deposition and trial testimony - Provide guidance to the North America Claims teams regarding coverage issues, coverage disputes and claim handling issues, time limited demands, emerging issues, including strategic direction as well as recommend and approve outside coverage counsel assignments - Review Coverage positions for matters pending in states required as per the Specialty Complex Claims Referral Guidelines - Collaborate across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handling - Manage selection of and requests to hire coverage counsel related to any claims pending in North America - Identify liability and coverage trends and issues with both individual and portfolio impact and formulate the processes and strategies for handling such claims as well as the related coverage issues ensuring accurate and consistent claims management across impacted underwriting segments and lines of business. - Support response to underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments - Actively coach and mentor the North America claim teams on coverage issues and guidance - Build and maintain key relationships with internal stakeholders (e.g., peers, Underwriting, Actuarial, various executive management leaders) and external stakeholders (e.g., brokers, insureds, attorneys, auditors, reinsurers, and vendors) - Extensive communication with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal) - Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together That's a lot. We'll put each as
About the role
thenwith combined description. We need to preserve all substantive info: include hybrid work model, diverse/inclusive, career growth, social impact, etc. Let's write About the role paragraph: "This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism. We value work-life balance and offer flexibility through a hybrid work model. We celebrate diversity and strive to create an inclusive environment for all employees. We are committed to your professional development and offer various opportunities for growth advancement. We believe in making a difference and support various social impact initiatives." That seems to capture. Now Responsibilities:
Responsibilities
- with each duty as
- . We need to ensure we keep the exact phrasing? Not required to be verbatim but preserve all substantive information. We'll keep close. List items: - Directly handle claims involving complex coverage issues as defined by the Head of North America Claims, including the investigation, analysis and evaluation of coverage liability and damages, within best practices - Directly handle coverage disputes, including litigation and arbitration matters initiated by AXIS issuing companies and when AXIS issuing companies are parties to such litigation - Formulate claims and litigation strategies, assigning, directing, and managing outside counsel in coverage litigation or arbitration - Manage coverage counsel and litigation costs, collaborating with the Litigation Management and Vendor Management teams to ensure cost management and development/enhancement of the coverage counsel panel - Manage discovery issues and responses, ensuring consistency, identifying relevant and responsive information, and ensuring proper and adequate preparation of company witnesses for deposition and trial testimony - Provide guidance to the North America Claims teams regarding coverage issues, coverage disputes and claim handling issues, time‑limited demands, emerging issues, including strategic direction and recommending/approving outside coverage counsel assignments - Review coverage positions for matters pending in states as required per the Specialty Complex Claims Referral Guidelines - Collaborate across disciplines and business units, including with the general counsel team overseeing errors and omissions issues arising from claims handling - Manage selection of and requests to hire coverage counsel related to any