Senior Claim Director, Specialty Complex Claims

We need to produce HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, duplicated lines, application instructions, EEO, etc. We need to parse the posting. Let's extract relevant content: - Intro about AXIS: "This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance..." etc. That's about the company. Could be "About the role"? Actually "About the role" maybe includes description of role and company. The posting includes "About AXIS" section with description of company, hybrid work model, etc. That could go under "About the role" or maybe separate? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have: - About the role: description of role, reporting, what they will do. Could include "As a member of AXIS..." and "Job Description" etc. - Responsibilities: list of duties (the bullet points after "The successful candidate will:"). - Requirements: maybe "KEY SKILLS & ABILITIES:" includes required experience, law degree, etc. - Qualifications: maybe overlapping with requirements; but we can separate: Qualifications could be education/licenses: Law Degree and admission, Adjuster Licenses, etc. - Skills: maybe the abilities like leadership, analytical, communication, etc. - Benefits: there is a "Benefits and Beyond" section describing benefits, compensation, work-life perks, etc. It mentions "comprehensive benefits, competitive compensation, attractive work-life perks". No specific details like health insurance, 401k, etc. It says "While specific benefit packages vary by location, the elements of our program remains consistent". That's vague but still some content. Should we include Benefits section? It says include only when posting has real, specific content. It does mention benefits generally but not specific. Might be considered too vague? The instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state benefits exist, but not specifics. It says "comprehensive benefits, competitive compensation, attractive work-life perks". That's somewhat generic but still states they exist. Might be acceptable? However "competitive compensation" is vague. The instruction says avoid filler like "varies". It says "While specific benefit packages vary by location". That's a variation statement. Might be considered filler. I'd lean to omit Benefits, Pay, Schedule unless specific details given. There's no explicit pay or schedule details besides hybrid model mention: "Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model". That's schedule info: hybrid model, 3 days a week in office. That's specific enough for Schedule section. So we can include Schedule with that detail. Pay: no specific salary range. So omit Pay. Benefits: we have generic statement; maybe we can include Benefits with the statement about comprehensive benefits, competitive compensation, attractive work-life perks, and mention "Learn more here" but that's application instruction. We could include a brief summary: "AXIS offers comprehensive benefits, competitive compensation, and attractive work-life perks." That's not too vague? It's still generic but it's what they said. Might be okay. However instruction says avoid filler/placeholder text like "varies". The statement "While specific benefit packages vary by location, the elements of our program remains consistent across our organization." includes "vary". That's maybe filler. But we could still include a Benefits section with the generic benefits statement, but we need to avoid filler. Perhaps better to omit Benefits section because it's not specific enough. The instruction: "Prefer a few substantive sections over many thin ones." So we could omit Benefits if it's thin. Schedule: we have hybrid model detail: "Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model" and later "Please note this is a hybrid role – 3 days a week in the office – open for the Alpharetta, GA, Red Bank, NJ, Short Hills, NJ, Princeton, NJ and New York City locations". That's specific schedule info. So we can include Schedule. Now we need to extract responsibilities list. From "The successful candidate will:" then a series of statements separated by line breaks. Let's capture them: - Direct handle claims involving complex coverage issues as defined by the Head of North America Claims, including the investigation, analysis and evaluation of coverage liability and damages, within best practices - Direct handle coverage disputes, including litigation and arbitration matters initiated by AXIS issuing companies and when AXIS issuing companies are parties to such litigation - Formulate claims and litigation strategies, assigning, directing, and managing outside counsel in coverage litigation or arbitration - Manage coverage counsel and litigation costs as well as collaborate and work with the Litigation Management and Vendor Management teams ensuring cost management and the development and enhancement of the coverage counsel panel - Manage discovery issues and responses, including opportunities to ensure consistency as well as identifying relevant and responsive information and ensure proper and adequate preparation of company witnesses for deposition and trial testimony - Provide guidance to the North America Claims teams regarding coverage issues, coverage disputes and claim handling issues, time limited demands, emerging issues, including strategic direction as well as recommend and approve outside coverage counsel assignments - Review Coverage positions for matters pending in states required as per the Specialty Complex Claims Referral Guidelines - Collaborate across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handling - Manage selection of and requests to hire coverage counsel related to any claims pending in North America - Identify liability and coverage trends and issues with both individual and portfolio impact and formulate the processes and strategies for handling such claims as well as the related coverage issues ensuring accurate and consistent claims management across impacted underwriting segments and lines of business. - Support response to underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments - Actively coach and mentor the North America claim teams on coverage issues and guidance - Build and maintain key relationships with internal stakeholders (e.g., peers, Underwriting, Actuarial, various executive management leaders) and external stakeholders (e.g., brokers, insureds, attorneys, auditors, reinsurers, and vendors) - Extensive communication with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal) - Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together That's a lot. We'll put each as

under

under Responsibilities heading. Now Requirements: maybe the "KEY SKILLS & ABILITIES:" section includes required experience, law degree, etc. Let's parse: "KEY SKILLS & ABILITIES: 7-10+ years of claims management experience handling a wide variety of coverage issues and coverage litigation involving the various claims disciplines summarized previously, as well as: Demonstrated leadership, organizational, and management skills Experience practicing law as well as claims management (both directly managed and TPA managed claims) Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims Analytical thinker that can drive results using all facets of the legal and claims processes Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints Demonstrated ability and experience handling coverage issues involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills Law Degree and admission in good standing to one of the fifty state bars Adjuster Licenses in all states required by AXIS Travel is associated with this role (e.g., team management, court proceedings, mediations, and settlement)" We need to separate into Requirements, Qualifications, Skills. Typically: - Requirements: years of experience, law degree, bar admission, adjuster licenses. - Qualifications: maybe education, licenses. - Skills: leadership, analytical, communication, etc. But we can decide. Let's define: Requirements: 7-10+ years of claims management experience handling coverage issues/litigation; Law Degree and admission in good standing to one of the fifty state bars; Adjuster Licenses in all states required by AXIS. Qualifications: maybe "Experience practicing law as well as claims management (both directly managed and TPA managed claims)"? That's more like experience. Could be part of Requirements. But we need to avoid duplication. Let's think: The posting lumps many items under KEY SKILLS & ABILITIES. We could split: - Requirements: experience years, law degree, bar admission, adjuster licenses. - Qualifications: maybe "Experience practicing law as well as claims management" (though that's similar). Could be considered part of Requirements. - Skills: leadership, organizational, management skills; ability to influence and collaborate; analytical thinker; ability to balance immediate claim issues and broader impact; excellent oral/written communication; ability to handle coverage issues and report to senior management; in-depth knowledge of claims, litigation, arbitration, trial processes; analytical, investigative, negotiating skills; travel associated. We could also include "Demonstrated ability to influence and collaborate at all organizational levels" as skill. We need to ensure we don't create thin sections. Let's produce:

About the role

with paragraph describing AXIS and role overview.

Responsibilities

with ul list.

Requirements

with ul list: 7-10+ years claims management experience; Law Degree and bar admission; Adjuster Licenses in all states required.

Skills

with ul list: leadership, organizational, management skills; ability to influence and collaborate; analytical thinker; ability to balance immediate claim issues and broader portfolio impact; excellent oral and written communication; ability to handle coverage issues and report to senior management; in-depth knowledge of claims, litigation, arbitration, trial processes; analytical, investigative, negotiating skills; travel associated. We might omit Qualifications if it's thin. Could combine some items into Requirements. But we need to ensure we don't miss any substantive info like "Experience practicing law as well as claims management (both directly managed and TPA managed claims)". That's a requirement/experience. Could be included under Requirements as "Experience practicing law and claims management (both directly managed and TPA managed)". Let's add that. Now Schedule: we have hybrid model details. Let's create

Schedule

with paragraph: "Hybrid work model: 3 days a week in the office; open to Alpharetta, GA; Red Bank, NJ; Short Hills, NJ; Princeton, NJ; New York City locations." Now Benefits: we might omit. Pay: omit. Now About the role: we need to capture company description and role overview. The intro: "This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable