Senior Citrix Engineer

Who We Are:Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart.Position Overview:The Senior Citrix Engineer / Architect is responsible for the design, implementation, and support of enterprise virtual application and desktop solutions across hybrid on-premises and Azure environments. This hands-on role provides technical leadership for Citrix, Windows, VMware, and cloud-based EUC technologies, driving platform modernization, performance, security, and operational excellence. Essential Job Functions:Design, implement, maintain, and support enterprise Citrix environments, including Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, StoreFront, Director, Delivery Controllers, and Workspace.Architect and support hybrid cloud and on-premises Citrix deployments across multiple data centers and Azure environments.Design, implement, and administer Citrix NetScaler (ADC) infrastructure, including Gateway, load balancing, SSL certificates, authentication policies, and high-availability configurations.Lead the modernization of legacy Citrix environments and develop strategic roadmaps for cloud adoption, platform optimization, and lifecycle management.Engineer and maintain Windows Server infrastructure supporting Citrix workloads, including Active Directory integration, Group Policy management, DNS, DHCP, and certificate services.Design and optimize non-persistent and persistent virtual desktop solutions using MCS and PVS technologies.Plan and execute Citrix upgrades, migrations, platform refreshes, and disaster recovery initiatives.Partner with Cloud Engineering teams to evaluate and implement Azure-based EUC solutions, including Azure Virtual Desktop (AVD), Azure Files, Azure networking, and identity integrations.Manage image creation, application layering, profile management, FSLogix, and user experience optimization.Monitor platform performance, availability, and capacity; proactively identify bottlenecks and recommend improvements.Troubleshoot complex Citrix, Windows, networking, identity, authentication, and performance issues across the technology stack.Support multifactor authentication, conditional access controls, and Zero Trust initiatives in partnership with Security teams.Develop automation solutions using PowerShell and other scripting technologies to streamline administration, deployment, reporting, and remediation activities.Participate in infrastructure project planning, technical reviews, architecture discussions, and technology evaluations.Create and maintain technical documentation including architecture diagrams, standards, runbooks, operational procedures, and support guides.Provide Tier III/IV escalation support for critical incidents and major service disruptions.Partner with business stakeholders and subsidiary IT teams to gather requirements, develop solutions, and ensure successful project delivery.Participate in on-call rotations and support planned maintenance windows as required.Perform other duties as assigned.Qualifications:7+ years of hands-on experience designing, engineering, and supporting enterprise Citrix environments.5+ years of experience with Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, StoreFront, Director, and Delivery Controllers.Strong hands-on experience administering Citrix NetScaler (ADC), including Gateway, load balancing, SSL offload, GSLB, and authentication services.Experience designing and supporting large-scale virtual desktop and application delivery environments.Deep understanding of Microsoft Windows Server technologies, Active Directory, Group Policy, DNS, DHCP, and enterprise authentication services.Experience with Azure cloud services, including compute, storage, networking, identity, monitoring, and security services.Experience supporting hybrid cloud architectures that integrate on-premises and Azure environments.Strong understanding of Azure Virtual Desktop (AVD) and modern End User Computing technologies.Experience with VMware vSphere or comparable virtualization platforms.Expertise with profile management technologies, FSLogix, image management, and application delivery optimization.Strong PowerShell scripting and automation skills.Working knowledge of networking fundamentals, including TCP/IP, DNS, load balancing, SSL/TLS, VPN technologies, firewalls, and network troubleshooting.Experience implementing highly available and disaster recovery-capable solutions.Ability to troubleshoot across multiple infrastructure domains including compute, storage, networking, cloud, and identity.Experience with enterprise monitoring and observability platforms.Strong written and verbal communication skills with the ability to communicate effectively to both technical and executive audiences.Experience operating within structured change management and governance processesPreferred QualificationsBachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.Citrix Certified Professional (CCP) or Citrix Certified Expert (CCE) certifications.Microsoft Azure certifications such as Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), or equivalent.VMware VCP certification.Experience with Azure Virtual Desktop production deployments.Experience with Microsoft Intune, Endpoint Manager, and modern device management solutions.Familiarity with identity platforms including Entra ID (Azure AD), Active Directory Federation Services (ADFS), and SAML-based integrations.Experience within insurance, financial services, or other highly regulated industries.Experience supporting multi-company, subsidiary-based, or federated organizational structures.Familiarity with NIST CSF, PCI-DSS, NYDFS-500, SOX, or similar regulatory frameworks.Experience with automation platforms such as Ansible, Terraform, or Azure Automation. 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