Senior Change Manager – Merchant Services (contract)

Responsibilities

• Lead end-to-end change management activities across two Merchant Services organizations.
• Drive strategy and execution for stakeholder engagement, communications, readiness, and adoption.
• Communicate with clarity and precision—verbally, in writing, and through presentations—to senior leaders, cross-functional teams, and technical partners.
• Translate complex information into concise messaging, executive decks, and summaries.
• Effectively manage up, across, and with peers, influencing without authority at multiple levels.
• Navigate and resolve conflict professionally; facilitate alignment and consensus across differing viewpoints.
• Lead, coach, and support others as needed, fostering a collaborative and high-performing team environment.
• Operate with a solutions-oriented mindset, independently solving problems and anticipating needs without requiring step-by-step direction.
• Adhere to established processes and governance while remaining approachable, engaging, and professional.
• Partner closely with internal teams to support large-scale transformation initiatives within Merchant Banking (required experience).

Qualifications

• Proven senior-level change management experience, ideally within financial services, merchant banking, or merchant services.
• Demonstrated ability to manage and influence stakeholders at all levels, from peers to executives.
• Strong executive presence with polished written, verbal, and presentation skills.
• Exceptional ability to condense complex messages into fewer words without losing meaning (critical to success in this role).
• Clear evidence of driving outcomes through specific actions—candidates must articulate what they personally delivered, not just what should be done.
• Experience leading or coaching others.
• Demonstrated ability to work independently, take initiative, and anticipate needs.
• Professional conflict-resolution skills; confident and assertive while maintaining respectful dialogue.
• Experience supporting merchant banking or merchant services transformation initiatives is non-negotiable.
• Strong proficiency in Microsoft Office, including: PowerPoint – ability to create concise, high-impact executive-level decks, Excel, Word, SharePoint experience (site management, document organization, posting communications).
• Strong general technology aptitude with the ability to learn new tools quickly.