Senior Catering Sales Manager

Responsibilities

• Solicitation of direct selling in the local Corporate and Social Catering market.
• Partner with Catering Services Manager who will be responsible for servicing the actual event itself.
• Maximize Catering revenues wherever possible and minimize erosion of check averages from price-sensitive groups.
• Communication of function-arrangement to all responsible hotel departments.
• Communication with clients prior to events to initiate, negotiate, and close contracts for all catered functions.
• Creation of profitable menus and distribution of client expectations to Food & Beverage Departments.
• Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
• Physically double-check all function arrangements against specifications of client. Correct where necessary.
• Client contract and effective communication to ensure repeat bookings.
• Update and increase client prospects through active prospecting.
• Maximize revenues for the hotel through up-selling techniques.
• Use feedback from Group Medallia Meeting Planner Evaluations to improve service quality.
• Collaborate with DOC-CS on creating action plans to improve scores.
• Collaborate with DOC-CS on weekly and monthly forecasting procedures.
• Other duties as assigned by Director of Catering and Conference Services (DOC-CS).

Qualifications

• College degree preferred.
• At least 4 years of progressive experience in a catering/sales hotel or related field.
• Knowledge of the operations of the hotel industry.
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed.
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others.
• Proven selling, negotiating and presentation skills.
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred.
• The ability to delegate, effectively train and coach.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Proactively explore networking opportunities.
• Community leadership experience.