Senior Case Manager III

About Us

Voice of America (VOALA) is a non-profit human services organization dedicated to serving people in need, strengthening families, and building communities. We offer a range of social services including Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$30.63 - $32.24 per hour

BENEFITS

VOALA offers competitive medical, dental, vision, and retirement benefits.

Job Summary And Purpose

The Senior Case Manager III is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients.

Duties And Responsibilities

• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
• Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required.
• Makes home and field visits.
• Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate.
• Conducts crisis intervention as necessary.
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization.
• Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy.
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes.
• Affirmatively assures all program assets and file documents are maintained and secure for all client records.
• Develops, performs, and assists with workshops pertaining to program services that meet client needs.
• Participates and assists with outreach events.

Essential Duties

Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment. Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals. Responsible for intake, assessments, service planning and service delivery. Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services. Collaborate with other service providers to link participants to community resources and supportive services. Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate. Develops, performs, and assists with workshops pertaining to veteran households' needs. Participates and assists with outreach events. Other duties as required and may be subject to change.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Meet Funder Approval.
• Current TB screening and Immunization Records (within 5 days of hire).
• Copy of Current Professional License (if applicable).
• Current BLS Certification (within 15 days of hire).
• Valid Real ID or US Passport.
• Completion of all required trainings (within 30 days of hire).
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
• Education: Bachelor's degree from an accredited institution in the social sciences or family therapy.
• Completion of VOALA Case Management training within 6 months of hire.
• Experience: Minimum total at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations.
• If Case Managers possess a master's degree in the social sciences, only one (1) year of case management experience is required.
• Preferred Qualifications: Master's Degree (Social Work or related), Experience in supervision or lead role preferred, HMIS navigation.

Equal Opportunity Employer

Voice of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.