Senior Carrier Account Manager

About the role

As the Senior Carrier Relationship Manager, you will create and manage high-impact customer relationships that support carriers at all levels—from day-to-day contacts to decision makers and senior leaders. You will collaborate with other Nayya staff to maintain multi-faceted connections and strengthen the overall relationship. This role requires a deep understanding of the carrier’s organization, structure, objectives, and concerns to align Nayya’s services with their needs. You will drive engagement and expansion through all stages of the client lifecycle and renewal process, leveraging a strong grasp of group/health benefits, carrier economics, and exceptional relationship management skills.

The ideal candidate will build strong relationships with strategic customers, articulate Nayya’s value proposition, and achieve mutual success by demonstrating how our solutions meet carrier needs.

Responsibilities

• Build and nurture strong relationships across the carrier, including with Distribution and Product leadership, to understand their needs and requirements.
• Be fully versed in all aspects of the customer’s organization and contract, including administrative and financial commitments.
• Develop trust and embrace an enterprising mindset, serving as both an advisor and collaborator to ensure the best outcomes for all parties.
• Leverage a strong understanding of benefits to communicate Nayya’s value proposition and product impact with cross-organizational stakeholders.
• Provide strategy, support, and resources to enable the carrier’s Distribution team to present Nayya’s solutions and their positive impact on employer customers.
• Increase the volume of Nayya products offered to Carrier employer groups.
• Collaborate closely with key functional areas of the Nayya team, including Product, Marketing, and Broker/Consultant teams, to align customer needs with Nayya’s offerings.
• Build and conduct executive business reviews (QBRs), prepare customer reports with meaningful analytics, and provide recommendations based on findings and feedback.
• Create, implement, and execute an annual strategic business plan for each assigned customer to align with their business objectives, support strategic goals, ensure retention and growth, and drive long-term expansion of the Nayya relationship.
• Develop and execute expansion and retention strategies by proposing tailored solutions that meet customer objectives and drive commercial growth.

Requirements

• 8+ years of experience in benefits and/or partner management in a SaaS environment.
• Experience advising and managing clients or partners, ideally as a benefits consultant.
• Strong project management skills to coordinate cross-functional initiatives and drive outcomes.
• Willingness to work and make decisions with imperfect information.
• Demonstrated ability to consistently take initiative with a true “builder” mindset.
• Experience in renewing and expanding products within existing customers.
• Excellent verbal and written communication skills, as well as client-facing presentation skills.
• Adept at understanding and articulating Nayya’s products and mapping their value propositions to customer needs.
• Enthusiasm for a fast-paced, dynamic work environment.
• High attention to detail and a consultative, highly tailored client experience.

Pay

The salary range for New York-based candidates is $175,000–$200,000. A location factor is used to adjust this range for candidates outside the New York office. Placement within the salary band is determined based on experience.