Senior Business Systems Analyst - Oracle Cloud Supply Chain

Darigold is the fifth largest dairy cooperative in the United States based on milk volume and one of the largest privately held organizations headquartered in the state of Washington. Since 1918, our producers have taken pride in producing dairy products with unsurpassed quality. Today, we are one of the nation's largest agricultural cooperatives, producing over 8.5 billion pounds of milk every year.

About the role

This key and critical role serves as the senior subject matter expert for Oracle Cloud Supply Chain Modules (Inventory, Costing, Purchasing, Order Management, Pricing) and Oracle Warehouse Management Systems, bringing high-quality data-based insights to help a diverse set of stakeholders across our business maximize value for both customers and the farmer-owners. The Senior Business Systems Analyst is responsible for providing solution development, operational and project support to empower business users and support future upgrades, leveraging deep business process knowledge and functional experience with Oracle Cloud Supply Chain Modules and Oracle Warehouse Management Systems to drive continuous improvement and process simplification.

Responsibilities

• Consults with business leaders and daily system users to identify and document functional needs, procedures, and opportunities for improvement.
• Works with the IT team to define possible solutions to business needs and guide IT and business leaders in choosing the best option and approach.
• Creates and updates business process documents as they relate to sales order processing, pricing, shipping, inventory management, costing, warehouse management, and SCM processes.
• Creates requirements, functional specifications, unit and integration test scenarios, and other relevant artifacts necessary for the implementation of IT solutions.
• Provides technical assistance in identifying, evaluating, and resolving day-to-day IT issues as they relate to SCM applications and warehouse management.
• Supports core Supply Chain Modules, warehouse management, as well as custom processes.
• Troubleshoots, analyzes, and identifies root issue causes using TOAD/SQL developer queries.
• Supports the business in the development and execution of canned and ad hoc reports.
• Creates and updates end-user training documents and guides.
• Provides hands-on training to end users on various aspects of applications.
• Coordinates and guides offshore team for faster issue resolution.
• Resolves product issues by opening, updating, and escalating service tickets with product vendors.
• Provides production support using Service Now and procedures for tracking, user communication, and service level management.
• Creates and maintains IT project plans.
• Executes projects and enhancements using appropriate tools and methodologies.
• Monitors and controls project activities per the plan and communicates status to key stakeholders.
• Coordinates with Product Managers and Business Partners to model, design, and build business solutions.
• Works with the Project team during configuration, testing, training, and implementation phases.
• Collects and translates the business requirements into detailed functional designs.

Requirements

• Bachelor's degree in Computer Science or related field required.
• 8+ years of experience in supporting and implementing Oracle Warehouse Management, Oracle EBS/Cloud ERP Supply Chain Modules (Order Management, Pricing, Shipping, Inventory, Costing, SLA, Cloud WMS / LogFire).
• Minimum of 2 full implementation cycles of Oracle EBS/cloud modules in recent releases.
• Minimum 2 full implementation cycles in Oracle ERP Supply Chain modules, including Order Management, Pricing, Inventory, Costing, and Oracle Cloud WMS cloud/LogFire.
• Hands-on implementation experience with Oracle Cloud Inventory, Costing, SLA, Order Management, Pricing, and WMS.
• Understands and applies implementation methodologies to build, document, and test the Oracle system.
• Experience in food and beverage industries, process manufacturing, or a related field preferred.
• Any Oracle ERP/Cloud related certification a plus.
• Excellent written, verbal, and interpersonal skills.
• Demonstrated ability to build strong relationships with key stakeholders and effectively communicate with stakeholders and vendors at all levels.
• Demonstrated ability to work in a multi-project environment and support multiple internal customers.
• Continuously learning with the ability to master new technologies, application modules, standards, and best practices.
• Strong functional knowledge in core Oracle Supply Chain products (Order Management, Pricing, Inventory, Costing, SLA, and Warehouse Management) required.
• Exposure to Financial Modules in Oracle EBS/Cloud ERP preferred.
• Knowledge of OUM (Oracle Unified Methodology) or equivalent and related deliverables.
• Understanding of key operational metrics such as OEE and experience implementing IT solutions for those metrics Oracle Quality.
• Working knowledge of Oracle EBS.
• Advanced working knowledge of PL/SQL.
• Familiarity with OBIEE and OAC.
• An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes, or technology designs within a product/technology family.
• Experience in EDI, Shipping, Transportation, 3PL, 4PL, and Logistics Management is preferred.

Benefits

• 401k competitive employer matching
• Comprehensive medical, dental & vision benefits
• Employer paid life & disability coverage
• Paid time off and paid holidays
• 8 weeks paid parental leave
• Education assistance
• Employee assistance program
• Flexible hybrid working arrangement where it applies (up to 1 day/week after initial 90 days and approval by hiring manager and HR)

Pay

Compensation range: $127,747.49 - $191,621.23 (individual wage based on previous experience, knowledge, and skills)