Senior Business Systems Analyst (NetSuite)

Responsibilities

• Works closely with business partners, internal or external, to understand processes, gaps and goals
• Analyze existing and future state business processes, systems and flows of data
• Develop and maintain documentation related to developing and modifying business processes and systems
• Partner with business, internal and external technology teams to define associated system requirements and solutions
• Lead projects that are laying the foundation and helping scale our core internal business systems
• Work cross-functionally with business partners to deliver solutions for our unique internal business needs
• Leverage AI and automation capabilities to enhance finance system efficiency, accuracy, and decision-making
• Work hands on to solve technical/systems issues by investigating into system configurations, system integrations and API’s
• Proactively gather information, investigate gaps / issues, identify potential solutions and present to both Business and IT stakeholders
• Facilitate review sessions with functional owners, subject matter experts and end-user representatives
• Manage end-to-end front-line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline
• Optimize Finance systems and processes to scale with RingCentral’s growth by identifying and implementing processes and managing daily issues, reporting, and month-end close that will improve the overall operation and efficiency of the Finance organization
• Participate in scheduled system upgrades, including test plan development, testing, reviewing and evaluating new functionality
• Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business
• Engage in other areas of Finance such as SOX Compliance and Reporting

Qualifications & Skills

• Bachelor's degree in Computer Science/Engineering, Business Administration, or equivalent practical experience
• 10+ years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS / Cloud / On-prem financial systems (e.g. Oracle Fusion, NetSuite, Coupa, Concur)
• Strong technical and functional knowledge of NetSuite ERP
• Experience and working knowledge of Oracle Fusion ERP is a plus
• Expertise in Hire to Retire, Quote to Cash, Procure to Pay Processes ecosystems is a must
• Self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
• Effective written and verbal communication skills with both technical and non-technical parties
• Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP), and Tableau Report Building & Oracle SQL knowledge is preferred
• Ability to deal with ambiguity and thrive in a rapidly changing business environment
• Proactive and forward-thinking attitude and creative problem-solving ability
• Working knowledge of AI, automation, and advanced analytics concepts as applied to finance systems