Senior Business Systems Analyst – HR Systems

About the role

The Senior Business Systems Analyst (BSA) serves as the technical functional lead for the HR systems portfolio, partnering with HR and IT to design, implement, and optimize enterprise HR technology solutions. This role bridges deep HR process knowledge with strong systems analysis capabilities, ensuring scalable, secure, and well-integrated solutions across the HR ecosystem.

Responsibilities

• Lead end-to-end requirements gathering, including workshops, stakeholder interviews, and process decomposition.
• Produce detailed functional specifications, user stories, system design documents, data flow diagrams, and integration mappings.
• Conduct current-state vs. future-state architecture analysis and fit-gap assessments across HR systems.
• Define scalable system design solutions aligned with enterprise architecture, security, and compliance standards.
• Serve as the primary liaison between HR stakeholders, IT development teams, integration teams, and external vendors.
• Lead configuration and enhancement efforts across core HR platforms (HCM, case management, workflow automation, security, and reporting).
• Partner with technical teams on system integrations (APIs, middleware, file-based integrations).
• Support system releases, upgrades, and regression validation.
• Perform root cause analysis for production issues and drive sustainable resolution.
• Ensure configuration and design decisions support maintainability and scalability.
• Define and document data models, integration requirements, and transformation logic across HR systems and adjacent enterprise platforms (Payroll, Finance, Identity Management, Benefits vendors, etc.).
• Partner with integration architects to design inbound/outbound interfaces.
• Ensure data integrity, auditability, and compliance with data privacy regulations.
• Support reporting architecture, security role design, and access controls.
• Drive improvements in data quality, system controls, and governance frameworks.
• Develop and execute unit, system integration, and User Acceptance Testing (UAT) strategies.
• Author test scripts and validation documentation.
• Assess downstream impacts of system changes across integrated platforms.
• Support release management processes, change controls, and deployment governance.
• Contribute to knowledge management and documentation standards.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, HR, or related field.
• 6+ years of experience as a Business Systems Analyst or HRIS Analyst supporting enterprise HR applications.
• Strong knowledge of end-to-end HR processes, including:
  • Hire-to-Retire lifecycle
  • Organizational management
  • Employee data management
  • Case management and workflow automation
  • Benefits and compensation administration
• Demonstrated experience with:
  • Requirements elicitation and functional design documentation
  • System configuration and enhancement cycles
  • HR system integrations (APIs, middleware, file-based feeds)
• Strong analytical skills with ability to interpret system logs, integration errors, and data discrepancies.
• Strong reporting and analytics mindset.
• Excellent written and verbal communication skills, with ability to translate between business and technical audiences.

Preferred Qualifications

• Hands-on experience with Workday HCM.
• Experience with ServiceNow HR Service Delivery (HRSD) or similar HR case management platforms.
• Experience supporting global HR systems across multiple countries.
• Experience with middleware platforms (e.g., Boomi, MuleSoft) or enterprise integration patterns.
• Familiarity with SOX controls, audit requirements, and HR data privacy regulations.
• Business Analysis or platform-specific certifications.