Senior Business Systems Analyst

About the role

PEMCO is seeking a Senior Business Systems Analyst to join our team. This role serves as a vital link between business objectives and technical capabilities, engaging with various business units and technical staff to solve problems and improve processes.

Responsibilities

• Facilitate and elicit business requirements via work sessions and interviews with business units and technical staff for medium to large-sized projects and system enhancements.
• Interpret and translate business and information data requirements to functional specification documents or user stories, providing technical staff direction.
• Post-production release and project deployment, troubleshoot and resolve customer problems related to aligned applications.
• Provide leadership and support for the implementation of business solutions by building relationships and partnerships with key stakeholders, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities.
• Mentor, coach, and provide technical leadership to others.
• Participate in buy vs build decisions for technology solutions to business challenges and opportunities.
• Develop and facilitate end-user training as needed, ensuring technical and user documentation is completed as needed.
• Cook up and facilitate work through utilizing the appropriate project management methodology including agile, scrum, and waterfall.
• Apply thorough knowledge across several business units, systems technologies, and applications and data needs to identify and design new technology solutions and improvements to computer-based systems and critical business processes.
• Partner with business teams to discover and document information use cases and real-time operational reporting requirements for managing outcomes, operations, and planning of business functions.
• Monitor current state business and systems processes for improvement opportunities across several business areas of responsibility leveraging monitoring tools, performance testing, end user observation, and job shadowing.
• Act as a subject matter expert of "as is" and "to be" end-to-end business and system processes in place for individual and cross-departmental business processes, products, and services within the organization.
• Participate in the adoption of data governance processes and document enterprise data definitions, labels, aliases, classifications, validity, and accuracy standards, and acceptable uses for all project data elements.
• Facilitate and capture business requirements in business process redesign sessions, identifying opportunities to fully leverage new and existing technology solutions and platforms.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
• Use MS Copilot to draft and refine epics, features, and user stories, improve clarity and consistency of acceptance criteria, and reduce documentation overhead while improving quality.
• Ensure Copilot and AI usage complies with security, privacy, IP, and regulatory requirements common in P&C insurance.
• Other duties as assigned.

Requirements

• B.A. or B.S. degree or equivalent work experience in information technology or business administration.
• 6 years of experience in business analyst roles in information technology.
• Experience working with insurance core processing platforms is preferred.
• 4 years of experience in capturing requirements analysis, elicitation, and documentation.
• Insurance industry experience, especially in claims, product, underwriting, and/or distribution is preferred.
• Experience supporting insurance core processing system implementations is preferred.
• Experience supporting a cloud-based software implementation is preferred.
• 4 years of experience partnering with development teams including other data engineers and QA engineers, or infrastructure and systems engineers.

Qualifications

• Comfortable working in a multifaceted role that is not always fully defined and that will mature with our solution offerings.
• Skilled proficiency in MS Office: Excel, Word, PowerPoint, Outlook.
• Working knowledge of project management methodologies (Agile and Waterfall).
• Intermediate understanding of data sources, types, architectures, models, and diagrams.
• Excellent written communications skills sufficient to write systems documentation, project documentation, reports, and business correspondences in an organized and concise fashion.
• Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high-quality, consumable, and consistent metrics that drive strategic objectives and priorities.
• Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills.
• Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making.
• Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well.

Skills

• Comfortable working in a multifaceted role that is not always fully defined and that will mature with our solution offerings.
• Skilled proficiency in MS Office: Excel, Word, PowerPoint, Outlook.
• Working knowledge of project management methodologies (Agile and Waterfall).
• Intermediate understanding of data sources, types, architectures, models, and diagrams.
• Excellent written communications skills sufficient to write systems documentation, project documentation, reports, and business correspondences in an organized and concise fashion.
• Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high-quality, consumable, and consistent metrics that drive strategic objectives and priorities.
• Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills.
• Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making.
• Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well.

Benefits

Pemco offers competitive compensation, comprehensive benefits, and a supportive work environment. Compensation ranges from $106,643 to $177,738 annually, with additional incentives and bonuses. Benefits include medical, dental, and vision plans, life and disability insurance, a 401(k) plan with employer matching, vacation, personal, and sick leave, and a variety of other perks and benefits.

Pay

The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience. Greater Seattle area target pay range: $127,971-$156,409. The full pay range is $106,643-$177,738. Outside greater Seattle area target pay range: $112,937-$138,035. The full pay range is $94,115-$156,857.

Schedule

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages. You are also eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

Benefits

Pemco provides a range of benefits to its employees, including:

• Medical, dental, and vision plans with generous employer premium cost shares.
• Life and accidental death & dismemberment insurance policies.
• Long- and short-term disability benefit coverages.
• A 401(k) plan with employer matching (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
• Vacation, personal, and sick leave.
• Flexible spending accounts.
• Education assistance program after one year of service.
• A scholarship program for children of PEMCO employees after one year of service.
• An Employee Assistance Program.
• A well-being program.
• Discounts on computer software and hardware, cell phone plans, and rental cars.
• Discretionary taxable gifts and gift cards.
• Other perks and benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.

Equal Employment Opportunity

Pemco is committed to fostering a culture where everyone thrives. We celebrate and support our differences, aiming to create a workplace where diverse perspectives and experiences are valued and leveraged. We strive to ensure equal employment opportunities for all candidates without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.