Senior Business Systems Analyst

About the role

The Senior Business Systems Analyst (Sr BSA) bridges business needs and technology solutions by leading business analysis, process discovery, requirements definition, stakeholder alignment, testing coordination, and deployment readiness for both small and complex initiatives. This role primarily focuses on Manufacturing Operations, Quality, Health & Safety, and Engineering.

Responsibilities

• Lead or partner on current-state and future-state process analysis, using flowcharts, value stream mapping, and other analytical tools to identify gaps, inefficiencies, bottlenecks, and improvement opportunities.

• Elicit, document, validate, and prioritize complex cross-functional requirements, maintaining traceability from business objectives and requirements through functional design, configuration decisions, test cases, UAT approval, deployment readiness, and post-implementation validation.

• Support and partner in the identification, assessment, prioritization, and refinement of business opportunities and ideas into actionable demands. Partner with business and IT stakeholders to develop business cases, define expected outcomes, and align initiatives to long-term strategic goals.

• Partner with Functional BAs, platform owners, developers, vendors, solution architects, and IT leadership to translate business requirements into functional designs, configuration needs, integration requirements, reporting needs, data impacts, controls, user experience considerations, and testable acceptance criteria. Apply a fit-to-standard mindset when evaluating SaaS and packaged-platform solutions, challenging unnecessary customization and helping business partners align processes to scalable platform capabilities where appropriate.

• Ensure business requirements are met by partnering with QA teams, leading UAT strategy and execution, supporting test planning, coordinating issue resolution, identifying risks, and developing mitigation plans. Support deployment readiness, hypercare transition, post-go-live stabilization, and post-implementation reviews to identify lessons learned and drive continuous improvement.

• Facilitate effective communication between business partners, delivery teams, executive stakeholders, and IT leadership. Conduct change impact assessments and support adoption planning, including stakeholder readiness, training coordination, deployment communications, and end-user support transition.

• Guide less experienced and new BSA team members and contribute to the improvement of BSA practices, templates, and standards. Support continuous improvement of end-to-end manufacturing workflows by analyzing production processes and supporting systems that enable safety, quality, efficiency, compliance, and operational reliability.

Requirements

• Bachelor’s degree in Technology, Engineering, or Business

• 5-10 years of progressively increasing responsibility as a BSA

• Equivalent business experience, with extensive involvement in process analysis, process design and documentation

• Involvement in complex large scale and high impact projects/platform implementations that add significant business value

• Knowledge and skills in requirements management, traceability, functional specifications, user stories, acceptance criteria, and test case alignment

• Ability to perform system and process analysis duties including flow charting and value stream mapping using process and software documentation tools

• Deep process knowledge of key end to end processes like Order to Cash (OTC), Record to Report, etc.

• Knowledge in multiple functional areas or be an expert in at least one of the following: Logistics, Product Lifecycle Management, and corporate systems (HR, Commercial, Finance, Supply Chain, and/or Operations)

• Experience working in SaaS, packaged-platform, or configuration-driven delivery environments, with the ability to distinguish business process needs from configuration, customization, integration, and reporting needs

• Experience partnering with Functional BAs, developers, vendors, platform owners, and solution architects to validate functional design, configuration approach, integration needs, and deployment readiness

• Experience leading the development of UAT and QA testing plans and cases

• Working knowledge of IT governance, security, access management, change management, audit, and compliance considerations

• Prior experience with process improvement methodologies and tools (Kaizen, Six Sigma, Green/Black Belt, etc.)

• Ability to learn and adapt to new software and technology

• Excellent interpersonal skills

• Project management skills a plus

Skills

• Strong understanding of requirements management, traceability, functional specifications, user stories, acceptance criteria, and test case alignment

• Ability to perform system and process analysis duties including flow charting and value stream mapping using process and software documentation tools

• Demonstrate deep process knowledge of key end to end processes like Order to Cash (OTC), Record to Report, etc.

• Knowledge in multiple functional areas or be an expert in at least one of the following: Logistics, Product Lifecycle Management, and corporate systems (HR, Commercial, Finance, Supply Chain, and/or Operations)

• Experience working in SaaS, packaged-platform, or configuration-driven delivery environments, with the ability to distinguish business process needs from configuration, customization, integration, and reporting needs

• Experience partnering with Functional BAs, developers, vendors, platform owners, and solution architects to validate functional design, configuration approach, integration needs, and deployment readiness

• Experience leading the development of UAT and QA testing plans and cases

• Working knowledge of IT governance, security, access management, change management, audit, and compliance considerations

• Prior experience with process improvement methodologies and tools (Kaizen, Six Sigma, Green/Black Belt, etc.)

• Ability to learn and adapt to new software and technology

Benefits

Salary range: $103,000 - $135,000 (depending on experience level) + Benefits

About the company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca. These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.
• If you prefer a non-AI interview format, we will gladly provide an alternative.

Your Rights as a Candidate

At PTP, every candidate has the right to:

• Request a non-AI interview path
• Ask how your data is being used
• Request access to transcripts or interview recordings
• Request deletion of your AI-recorded interview
• Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience. Our Commitment: For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients. We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners. We're excited to learn more about you. Equal Employment Opportunity: Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.