Senior Business Systems Analysis Professional

About the role

The Senior Business Systems Analysis Professional performs analysis of business, process, and user needs, documentation of requirements, cost/benefit analysis, and translation into proper system requirement specifications. This role serves as the primary process owner and coordination point for letter configuration work within the MHK system, managing the flow of letter requests from intake through readiness, offshore configuration, quality review, testing coordination, and release readiness.

This position requires strong process management, stakeholder coordination, communication, issue resolution, and operational reporting skills. The associate will understand business priorities, ensure complete handoff documentation, coordinate with offshore configuration resources, monitor backlog aging and throughput, and escalate risks or blockers as needed.

Responsibilities

• Analyze business, process, and user needs to document requirements and translate them into system specifications.
• Serve as the primary process owner for letter configuration within the MHK system.
• Manage the end-to-end flow of letter requests, including intake, readiness, offshore configuration, quality review, testing coordination, and release readiness.
• Coordinate cross-functional efforts and manage stakeholder communications.
• Monitor backlog aging and throughput, ensuring timely resolution of issues.
• Escalate risks or blockers to appropriate teams as needed.
• Ensure complete handoff documentation for offshore configuration resources.
• Occasional night hours required (11 PM – 3 AM) for specific releases, averaging once per month.

Requirements

• Minimum 2 years of experience working within a resolution team or software configuration.
• Experience in problem analysis and process improvement.
• Experience coordinating cross-functional efforts.
• Comprehensive knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Work-at-home setup with a minimum download speed of 25 Mbps and upload speed of 10 Mbps (wired cable or DSL connection suggested; satellite, cellular, or microwave connections require leadership approval).
• Dedicated workspace free from ongoing interruptions to protect member PHI/HIPAA information.
• Occasional travel to Humana offices for training or meetings may be required.

Preferred Qualifications

• Experience managing configuration efforts within MHK.
• Experience working in a fast-paced environment.
• Experience coordinating work for offshore contractors.

Pay

The starting base pay range for this full-time (40 hours per week) position is $80,900 - $110,300 per year. Pay may vary based on geographic location and individual qualifications, including skills, knowledge, experience, education, and certifications. This role is also eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Additional wellness and professional development opportunities.
• For associates working from home in California, Illinois, Montana, or South Dakota, a bi-weekly payment for internet expenses is provided.
• Humana provides telephone equipment appropriate to meet business requirements for remote or hybrid roles.

Schedule

• Full-time position with scheduled weekly hours of 40.
• Occasional night hours (11 PM – 3 AM) required for specific releases, averaging once per month.