Senior Business Process Analyst

Job Responsibilities

• Assess, validate, and document the Target Operating Model (TOM) for new acquisitions and change initiatives.
• Conduct impact analysis and ensure UAT activities align with the agreed TOM, supporting project and IT teams in issue resolution.
• Monitor and continuously improve the TOM to ensure it remains effective and aligned with business needs.
• Develop and maintain standardized TOM templates to assess and manage variances from the operating model.
• Analyze and document end-to-end business processes across RiverStone International’s operational entities.
• Collaborate with stakeholders to identify opportunities for process improvement and increased efficiency.
• Support the creation and maintenance of an end-to-end view of the Group operating model and key value streams.
• Define and track performance metrics and KPIs to measure process effectiveness and improvement outcomes.
• Maintain a central repository of process documentation to support transparency and business transformation.
• Drive continuous improvement of business analysis practices, tools, and methodologies.
• Provide coaching and guidance to junior team members and promote adherence to best practices.

Qualifications

• Bachelor’s degree in business administration, Management Information Systems, Finance, Economics, or a related field (preferred).
• Minimum of 5 years’ experience as a Sr. Process Analyst within the insurance industry.
• Strong understanding of insurance business operations, systems, and processes.
• Proficiency in business analysis tools and techniques (e.g., BPMN, Microsoft Visio).
• Proficiency in data analysis and visualization tools (easily identified as preferred skills in the job description).
• Proven experience analyzing and documenting business requirements and end-to-end processes.
• Demonstrated ability to apply root cause analysis techniques to identify and resolve process issues.
• Experience leading workshops, meetings, and collaborative sessions to elicit requirements and align stakeholders.
• Strong stakeholder management skills with the ability to influence and engage effectively at all organizational levels.
• Excellent verbal and written communication skills with the ability to convey complex concepts to technical and non-technical audiences.
• Able to act as a liaison between business and technical teams, translating business needs into actionable technical requirements.
• Strong analytical skills with the ability to identify trends, generate insights, and develop data-driven recommendations.
• Team-oriented mindset with the ability to foster collaboration and build consensus across diverse groups.
• Highly organized, with excellent time management and project coordination skills.
• Flexible, adaptable, and able to work effectively under pressure in a dynamic environment.
• Legally authorized to work in the United States.
• Must be available to work on-site in the Beverly, MA office at least three days per week.