Senior Business Process Analyst

What You'll Do

• Lead process improvement and operational excellence initiatives.
• Analyze KPIs, SLAs, workflow performance, and operational metrics to identify improvement opportunities.
• Partner with Operations, Customer Service, Finance, IT, and Data teams to improve business processes and system effectiveness.
• Drive automation and workflow optimization efforts that reduce manual work and improve service levels.
• Support organizational transformation and process standardization initiatives.
• Collaborate with global stakeholders on process improvement projects.
• Develop reporting and insights that help leadership make better operational decisions.

What We're Looking For

• Experience in Operational Excellence, Continuous Improvement, Business Process Improvement, Lean, Six Sigma, or Business Transformation.
• Strong root-cause analysis and process redesign experience.
• Experience working with KPIs, SLAs, operational metrics, and performance reporting.
• ERP experience (SAP preferred).
• Strong analytical skills with the ability to turn data into actionable business improvements.
• Experience leading cross-functional projects and influencing stakeholders.

Preferred Backgrounds

• Continuous Improvement or Process Improvement
• Operational Excellence
• Business Process Management
• Lever Six Sigma
• Operations Analyst
• Business Transformation

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.