Senior Business Optimization Manager

About the role

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences.

The Senior Business Optimization Manager is an experienced product and experience practitioner who independently leads complex, ambiguous initiatives spanning functions, platforms, vendors, channels, or operating processes. The role provides trusted judgment, shapes integrated solutions, facilitates difficult tradeoffs, and moves the organization from problem discovery through measurable improvement.

Responsibilities

• Independently diagnose ambiguous, consequential customer and business problems spanning multiple functions, systems, vendors, or channels.
• Shape integrated future states across customer experience, process, policy, roles, workflows, communications, data, systems, vendors, and controls.
• Recommend build, buy, configure, integrate, automate, partner, or process approaches based on impact, feasibility, risk, cost, and speed.
• Define outcomes, hypotheses, functional requirements, decision principles, and acceptance criteria.
• Personally lead complex initiatives end to end from discovery through solution selection, implementation, launch, adoption, stabilization, measurement, and learning.
• Work directly with SaaS providers, implementation partners, Technology, Engineering, Architecture, Data, Security, and platform owners.
• Create alignment among senior business, technical, vendor, and operational partners without relying on formal authority.
• Serve as a high-value practitioner across any lane based on business priority and expertise.
• Share learning, improve reusable methods and standards, advance practical AI-enabled ways of working, and help the practice solve the right problems faster.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience
• 6-8+ years of progressively responsible experience leading complex customer, digital, product, operational, technology-enabled, or enterprise improvement work
• Demonstrated ownership of ambiguous, cross-functional, multi-system initiatives from problem definition through measurable results
• Significant hands-on experience diagnosing problems across people, process, policy, data, systems, vendors, and organizational boundaries
• Experience designing integrated future states and recommending build, buy, configure, integrate, automate, partner, or process approaches
• Experience influencing technical and business tradeoffs while respecting architecture, engineering, commercial, and functional authority
• Experience coaching less-experienced practitioners without formal people-management authority
• Experience operating in matrixed teams where expertise moves across priorities

Benefits

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay

FASHIONPHILE reasonably expects the range to be $100,000-$130,000 for this position. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting.