Senior Business Operations Coordinator

Preferred Location: Wallingford, CT, United States | Hybrid Remote

About the role

At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.

The Senior Business Operations Coordinator provides administrative and coordination support to Ross Production Services (RPS), with a primary focus on event costing, bill-backs, invoicing support, and operational efficiency. This role ensures business transactions and event-related costs are processed accurately and on time while supporting process improvement initiatives, coordinating activities across teams, and identifying opportunities to simplify and streamline business operations.

Responsibilities

• Process and review event costs, ensuring expenses are accurately assigned to the appropriate event, project, or customer.
• Prepare and process customer and internal bill-backs, including supporting documentation.
• Collect, review, and process employee and freelance timesheets, following up on missing or incomplete submissions.
• Process event-related invoices, expenses, purchase documentation, and other financial transactions.
• Maintain accurate event records and ensure all supporting documentation is complete and properly filed.
• Coordinate with Finance, Operations, and other internal teams to resolve billing, payment, timesheet, and event-cost issues.
• Support event close-out activities by ensuring outstanding costs, expenses, timesheets, and invoices are processed in a timely manner.
• Maintain administrative documentation and workflows while continuously identifying opportunities to simplify, standardize, and improve routine business processes.
• Assist with implementing process improvements and ensuring updated procedures are adopted and followed.
• Monitor key operational tasks and follow up with stakeholders to ensure deadlines and requirements are met.
• Assist with the development, maintenance, and documentation of standard operating procedures and business processes.
• Provide guidance and support to team members on operational procedures, systems, and administrative requirements.
• Support management with operational initiatives, process changes, and other business coordination activities as required.

Requirements

• College diploma or an equivalent combination of education and relevant experience.
• Experience in business administration, operations coordination, billing, payroll administration, finance administration, or a related field.
• Strong ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Excel, Outlook, and other standard business software applications.
• Experience with ERP, accounting, payroll, expense management, or time-entry systems is considered an asset.
• Ability to work independently while coordinating activities across multiple departments.
• Demonstrated ability to identify, improve, and streamline administrative and operational processes.

Skills

• Highly organized, dependable, and detail-oriented.
• Comfortable managing a high volume of operational and financial transactions.
• Proactive in identifying and resolving routine operational issues.
• Strong communication skills with excellent follow-through and accountability.
• Collaborative, customer-focused, and service-oriented approach.
• Continuous improvement mindset with a focus on efficiency and operational excellence.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Flexible hours, generous paid time off, and a wellness allowance.
• Employee share ownership program.
• Ongoing learning and development support.
• Plenty of events and opportunities to build relationships across the company.