Senior Business Manager, In-person Experience Strategy

About the Role

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges within the Retail Bank's Experience Strategy team. You will lead a team focused on developing customer experience measurement infrastructure, driving action to improve the in-store experience, and managing intent for strategic projects related to in-store experience for cafes and branches. This role involves collaborating in an environment that values insight, encourages new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities

• Strategic leadership: Develop business strategies to drive growth, profitability, and competitive success amid shifting consumer and regulatory behavior.
• Business ownership: Adopt an ownership mindset, potentially with P&L accountability for a business segment; engage in strategic planning with a 1-6 month horizon.
• Leadership: Manage and develop a team of analysts; coach and mentor associates to retain talent at Capital One.
• Product: Develop and implement new product and pricing strategies for lending products; lead product-level modeling and analytics.
• Marketing: Lead direct-to-consumer marketing efforts and strategic intent for products distributed through various channels; build targeted insights to inform new customer experiences and breakthrough technology.
• Credit Risk: Drive improvements in credit performance by connecting future consumer credit trends to historical behavior, creating risk models, and testing hypotheses.
• Execution: Coordinate across lines of business to manage and sequence delivery of business intent, build requirements, and execute product strategy; oversee multiple projects concurrently.
• Partnership: Collaborate with IT, Sales, Operations, Finance, and other teams to improve quality, volume, service, and profitability.

Qualifications

Basic Qualifications

• Bachelor’s Degree.
• At least 3 years of experience performing quantitative analysis.
• At least 3 years of experience performing qualitative analysis.
• At least 1 year of experience in people management.
• At least 1 year of experience in project management.

Preferred Qualifications

• Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• 5+ years of experience in quantitative analysis.
• 5+ years of experience in qualitative analysis.
• 2+ years of experience in people management.
• 2+ years of experience in product development.
• 2+ years of experience in financial modeling.
• 2+ years of experience in economic forecasting.
• 2+ years of experience in project management.
• Previous consulting experience is a plus.

Skills

• Strategic and analytic orientation with a proven track record of decision-making based on analytics.
• Strong business judgment, leadership, and integrity; ability to foster innovation and drive critical decisions.
• Solid people leadership experience; ability to build high-performing teams and leverage enterprise partnerships.
• Strong executive communication skills, including impeccable written and oral communication, strategic influencing, and negotiation.
• Clear results orientation with an intense focus on achieving short and long-term goals in uncertain environments.
• Ability to thrive in a fast-paced, entrepreneurial, and dynamic environment.

Pay

The annual full-time salary ranges for this role are as follows:

• McLean, VA: $200,700 - $229,100 for Sr. Business Manager.
• Richmond, VA: $182,500 - $208,300 for Sr. Business Manager.

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits to support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.