Senior Business Manager

About the role

The Senior Business Manager to the GVP of Product Delivery and Innovation plays a crucial role in aligning the PD&I leadership with the broader organization. They act as a trusted advisor, driving strategic initiatives, and ensuring operational excellence.

Responsibilities

• Act as a trusted advisor to the PD&I GVP delivering data-driven insights and operational guidance that inform strategy, execution, and tradeoffs.
• Lead high-priority, ambiguous initiatives end-to-end, supporting executive decision-making through structuring complex business problems, developing hypotheses, driving analysis, and translating insights into clear recommendations and executive-ready narratives.
• Proactively identify and drive initiatives and continuous improvements aligned to PD&I’s vision and mission.
• Partner cross-functionally with the business partners including Operations, Finance, HR, Communications, and other teams to ensure alignment and drive seamless execution.
• Own the operating rhythm of the organization including leadership team regular performance updates, QBRs, executive readouts, Summer Strategy, and Annual Operational Planning for the team.
• Drive leadership team effectiveness through shaping LT session content, off-sites, and decision forums to ensure meetings are structured and results-driven while improving clarity, alignment, and follow-through.
• Prepare strategic documentation, briefings, and presentations to support PD&I leadership forums and the PD&I GVP’s participation in global CEG & APEX forums.
• Plan and facilitate LT staff meetings: set agenda inputs, ensure discussions are efficient and outcomes-focused, and track follow-through on commitments.
• Manage the engagement across PD&I teams and cross-functional partners, ensuring the right people are connected at the right time.
• Serve as the connective hub across CEG & APEX by pre-wiring discussions, aligning stakeholders, and ensuring work is coordinated, polished, and decision-ready ahead of executive review.
• Shape executive and organizational communication, drafting written updates and supporting live forums (all-hands, AMAs, keynotes) to ensure consistent, clear, and effective messaging.
• Manage executive inquiries, develop action plans, and oversee related communication strategies.
• Act as the PD&I GVP’s proxy in internal settings when required: ELT coordination, cross-functional meetings, and stakeholder alignment calls.
• Act as an internal influencer, fostering collaboration and a high-performance culture across PD&I.

Qualifications

• Ai-First: Experience leveraging, evaluating, and thoughtfully integrating AI into work processes, decision-making, and problem-solving.
• Strategic mindset: An ability to understand key business drivers, structure ambiguous problems, and develop actionable strategies.
• Product experience – ideally experience of partnering with or actively engaging with product engineering teams.
• Communication: Exceptional verbal, written, and presentation skills for influencing senior leaders and cross-functional teams.
• Executive presence with the ability to engage and influence leaders across the enterprise.
• Collaboration: A demonstrated ability to work effectively in a highly matrixed environment and partner with diverse stakeholders.
• Experience leading cross-functional initiatives, driving alignment, and delivering measurable impact.
• Ownership: High degree of ownership, adaptability, and a growth mindset.
• Self-starter with a bias for action, who thrives in fast-paced, high-growth environments.
• Willingness to roll up your sleeves while maintaining a strong focus on leverage, outcomes, and impact.
• SAAS insights: Passion for enterprise software and emerging technologies, especially AI.
• Strong understanding of enterprise SaaS business models, customer success, and go-to-market motions.
• Global awareness - understanding of business cultures and stakeholder dynamics across international teams and organizations.
• Demonstrated experience supporting C-suite or VP-level leaders in a Chief of Staff role, ideally across multiple geographies and within a fast-paced global technology or SaaS organization.

Skills

• AI-First: Experience leveraging, evaluating, and thoughtfully integrating AI into work processes, decision-making, and problem-solving.
• Strategic mindset: An ability to understand key business drivers, structure ambiguous problems, and develop actionable strategies.
• Product experience – ideally experience of partnering with or actively engaging with product engineering teams.
• Communication: Exceptional verbal, written, and presentation skills for influencing senior leaders and cross-functional teams.
• Executive presence with the ability to engage and influence leaders across the enterprise.
• Collaboration: A demonstrated ability to work effectively in a highly matrixed environment and partner with diverse stakeholders.
• Experience leading cross-functional initiatives, driving alignment, and delivering measurable impact.
• Ownership: High degree of ownership, adaptability, and a growth mindset.
• Self-starter with a bias for action, who thrives in fast-paced, high-growth environments.
• Willingness to roll up your sleeves while maintaining a strong focus on leverage, outcomes, and impact.
• SAAS insights: Passion for enterprise software and emerging technologies, especially AI.
• Strong understanding of enterprise SaaS business models, customer success, and go-to-market motions.
• Global awareness - understanding of business cultures and stakeholder dynamics across international teams and organizations.
• Demonstrated experience supporting C-suite or VP-level leaders in a Chief of Staff role, ideally across multiple geographies and within a fast-paced global technology or SaaS organization.

Benefits

ServiceNow offers a comprehensive benefits package including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Pay

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits.

Schedule

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.