Senior Business Consultant - Technical Lead (Student)

About the role

The Senior Business Consultant - Technical Lead (Student) will provide technical leadership, training, process improvement, and consulting for Professional Services employees in the Student module area as well as provide technical and functional consulting/problem resolution for Jenzabar One clients. This position requires a solid understanding of the Professional Services' processes and procedures, a solid understanding of Student Information Systems (particularly in Admissions, Registration, Advising, and Student Life), and a general understanding of higher education regulations, requirements and policies associated with key student-based offices.

Responsibilities

• Perform deep-dive analyses to resolve Student-related issues (e.g. repeats, advising trees, ARCs, etc.)
• Detail oriented with excellent organizational skills
• Follow established methodology to meet project deliverables for all assigned tasks
• Communicate information clearly, accurately and timely to project team members
• Work with Professional Services and Project Management Office to provide resolution and support for complex issues
• Provide coaching and technical training in data validation, reporting, and how data flows through the student and finance modules as well as other areas as appropriate
• Maintain and share a repository of process and training documentation
• Gaining a sound understanding and knowledge of the customer's requirements and capabilities and recommending best practices
• Understand the customer business processes related to the solution
• Have excellent follow-up skills, provide detailed documentation, and be able to work effectively and independently
• Show strong problem-solving skills
• Show excellent written and verbal communication skills
• Stay abreast with business trends and technologies
• Collaborate with Project Manager in executing assigned projects
• Develop estimates based on the customization specifications
• Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within project scope
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Requirements

• BS, BA Degree or equivalent experience
• 5+ years' experience (at least 4 years must be in Higher Education)
• Experience with Jenzabar's J1 Student Information System/ERP, with identifiable experience with Student area such as Admissions, Registrar, Advising, and Student Life
• Advanced SQL programming skills
• Ability to work effectively and thrive in a fast paced/high stress environment
• Prior training delivery experience desired
• Comfort level with evolving and ever-changing technology
• Ability to translate technical complex concepts to functional end users
• Software troubleshooting skills required

Qualifications

• Excellent written and oral communication skills
• Proven effective listening skills
• Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training

Skills

• BS, BA Degree or equivalent experience
• 5+ years' experience (at least 4 years must be in Higher Education)
• Experience with Jenzabar's J1 Student Information System/ERP, with identifiable experience with Student area such as Admissions, Registrar, Advising, and Student Life
• Advanced SQL programming skills
• Ability to work effectively and thrive in a fast paced/high stress environment
• Prior training delivery experience desired
• Comfort level with evolving and ever-changing technology
• Ability to translate technical complex concepts to functional end users
• Software troubleshooting skills required

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Education Assistance