Senior Business Coach, Delivery Service Partner Program

About the role

The Senior Business Coach (BC) assists and guides Delivery Service Partner (DSP) business owners in building and growing successful last mile package delivery businesses. This role focuses on supporting DSP operations across the broader Americas delivery network, particularly in rural market expansion and mature-state optimization.

Responsibilities

• Manage a portfolio of Delivery Service Partner (DSP) owners through critical business phases including launch, operational scaling, and seasonal demand optimization
• Provide comprehensive consultation on financial management and operational optimization
• Support development of scalable business processes to ensure consistent performance metrics
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives
• Guide strategic planning and execution of network capacity management
• Foster strong DSP community engagement through coordination of local events and regional initiatives
• Build and maintain productive relationships with regional stakeholders
• Identify operational inefficiencies and champion process improvements across the network
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience
• Drive both strategic initiatives and tactical execution to achieve business objectives
• Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long-term solutions
• Navigate ambiguous business environments to formulate clear strategic direction and influence cross-functional priorities
• Demonstrate sound judgment in solution design, balancing complexity with efficiency
• Lead resolution of complex business challenges through detailed analysis and effective escalation management
• Foster collaborative relationships across multiple business units and organizational levels
• Develop and maintain strong partnerships with key stakeholders through exceptional relationship management
• Deliver compelling verbal and written communications, including executive-level presentations and strategic recommendations

Qualifications

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience preferred

Benefits

Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave are offered. For more information, visit here.

Pay

Base salary range: $122,400.00 - $165,600.00 USD annually

Schedule

Structured mix of office presence, field travel, and remote work days. One week per month is dedicated to in-office collaboration at respective/team’s Hub. Minimum 3 days per week of travel for 3 weeks monthly to support portfolio of Delivery Service Partners.