Senior Business Coach, Delivery Service Partner Program

What You’ll Do

• Manage a portfolio of Delivery Service Partner (DSP) owners within the Amazon delivery network
• Provide strategic guidance to DSP owners throughout their business life-cycle, from pre-launch preparation through mature-state optimization
• Facilitate solution-oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network
• Collaborate with cross-functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams

Key job responsibilities

• Operational Excellence & Financial Advisory
• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization
• Provide comprehensive consultation on financial management and operational optimization
• Support development of scalable business processes to ensure consistent performance metrics
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis
• Business Development & Program Management
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives
• Guide strategic planning and execution of network capacity management
• Stakeholder Engagement & Program Enhancement
• Foster strong DSP community engagement through coordination of local events and regional initiatives
• Build and maintain productive relationships with regional stakeholders
• Identify operational inefficiencies and champion process improvements across the network
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience

About the team

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

Basic Qualifications

• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• Bachelor's degree in a relevant field or equivalent work experience

Preferred Qualifications

• 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience