Senior Business Coach, Delivery Service Partner Program

About the role

The Senior Business Coach (BC) assists and guides Amazon’s Delivery Service Partner (DSP) business owners in building and growing successful last mile package delivery businesses. This role focuses on supporting DSP operations across the broader Americas delivery network, particularly in rural market expansion and mature-state optimization.

Responsibilities

• Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization
• Provide comprehensive consultation on financial management and operational optimization
• Support development of scalable business processes to ensure consistent performance metrics
• Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities
• Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis
• Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives
• Guide strategic planning and execution of network capacity management
• Foster strong DSP community engagement through coordination of local events and regional initiatives
• Build and maintain productive relationships with regional stakeholders
• Identify operational inefficiencies and champion process improvements across the network
• Design and implement solutions to enhance overall program effectiveness and DSP owner experience

Qualifications

• Bachelor's degree or above
• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• Master's degree or above in management, business administration, economics, engineering, marketing
• - International Coach Federation Credentialed (ACC/PCC/MCC)