Senior Business Central Client Success Consultant

Responsibilities

• Deliver Dynamics 365 Business Central functional and technical services to post-implementation clients using Business Central SaaSTriage, monitor, follow-up, and resolve tickets with appropriate urgency;
• Coordinate and engage other BC functional and technical experts to resolve complex issues or requests;
• Apply experience and knowledge while working with deployed clients to share best practices, identify functional gaps, gather functional requirements, architect and develop solutions including BC configuration, Marketplace Apps and/or extensions to meet business requirements;
• Organize, establish, and monitor progress on project work plans to ensure projects are completed on time and within budget; ensure proper change management is communicated for out-of-scope requests;
• Thoroughly document work to illustrate understanding of concepts, create articles and how-to documents to build out Knowledge Management System;
• Execute marketing efforts including newsletters, webinars, blogs, and other content;
• Execute Onboarding Assessments for new clients already using Business Central;
• Monitor emerging Microsoft technologies and updates for Dynamics 365 Business Central; lead and participate in research and development for innovative solutions;
• Support the account management team through awareness of sales opportunities, escalate information as needed to determine scope of services to meet client needs.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience;
• 5+ years of Microsoft Dynamics 365 Business Central consulting experience in a professional services firm or 5+ years of private industry Microsoft Dynamics 365 Business Central experience with 1+ year of consulting experience in professional services preferred;
• Work toward obtaining Microsoft Business Central certification(s);
• Experience modeling business processes and translating requirements into a business application;
• Strong technical aptitude including understanding and experience with the development process and PTE’s;
• Knowledge and experience with the Business Central ecosystem of ISV’s and Marketplace App partners and solutions;
• Demonstrated ability to establish priorities, manage shifting priorities, and handle multiple time-sensitive client requests with various deadlines;
• Excellent organizational skills, attention to quality and detail, and self-motivation;
• Ability to communicate and work directly with clients, individually or with a team.

Benefits

Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D.