Senior Business Central Client Success Consultant

About the role

The Senior Business Central Client Success Consultant will provide ongoing consulting, technical support, and strategic guidance to clients using Microsoft Dynamics 365 Business Central.

Responsibilities

• Deliver Dynamics 365 Business Central functional and technical services to post-implementation clients using Business Central SaaS.
• Triage, monitor, prioritize, and resolve client support tickets while coordinating with functional and technical specialists when needed.
• Analyze client business processes, identify improvement opportunities, gather requirements, and design solutions through Business Central configuration, marketplace applications, and extensions.
• Manage project work plans, track progress, meet deadlines, and ensure projects remain aligned with scope, budget, and client expectations.
• Support change management activities by communicating updates, requirements, and impacts related to system enhancements.
• Create detailed documentation, knowledge articles, and training resources to strengthen client enablement and knowledge sharing.
• Conduct onboarding assessments for new clients and provide recommendations to improve their Business Central environment.
• Stay current with Microsoft Dynamics 365 Business Central updates, emerging technologies, and ecosystem developments to recommend innovative solutions.
• Support account management activities by identifying client needs, escalating opportunities, and contributing insights for future services.
• Participate in marketing initiatives such as webinars, newsletters, blogs, and other educational content.

Requirements

• Strong Microsoft Dynamics 365 Business Central consulting experience, technical aptitude, and the ability to work independently while building trusted client relationships.
• Bachelor’s degree or equivalent combination of education and professional experience.
• 5+ years of Microsoft Dynamics 365 Business Central consulting experience within a professional services environment, or equivalent private industry experience with consulting exposure preferred.
• Experience working with Microsoft Dynamics 365 Business Central SaaS implementations, configurations, and support.
• Strong understanding of business process modeling and translating requirements into effective ERP solutions.
• Knowledge of Business Central development processes, including extensions and technical concepts such as PTEs.
• Familiarity with Business Central ecosystem partners, ISV solutions, and marketplace applications.
• Ability to manage multiple client requests, shifting priorities, and time-sensitive projects effectively.
• Strong organizational skills with excellent attention to detail and commitment to quality.
• Ability to communicate clearly and collaborate directly with clients and internal teams.
• Interest in pursuing Microsoft Business Central certifications.
• Strong self-management skills with the ability to work independently in a remote or hybrid environment.

Benefits

• Competitive base salary range of approximately $88,000-$118,000 depending on experience, skills, location, and other business factors.
• Eligibility for an annual discretionary bonus based on individual and organizational performance.
• Flexible work options, including remote, hybrid, or in-person arrangements.
• Comprehensive healthcare coverage with multiple medical plan options.
• Dental and vision insurance.
• Health Savings Account (HSA) eligibility with potential employer contributions.
• Employee Assistance Program supporting overall well-being.
• Employer-sponsored life insurance and short- and long-term disability coverage.
• 401(k) savings plan with employer matching and profit-sharing opportunities.
• Education, certification assistance, and professional development support.
• Flexible time off, family care leave, parental leave, and family formation benefits.
• Cell phone reimbursement and travel rewards.
• Additional voluntary benefits, including insurance and protection programs.