Client Success Consultant

About the role

This is an on-site role located in Dallas, TX. Team collaboration and in-person engagement are key, so the position requires a Monday–Friday in-office schedule.

Responsibilities

• Own the entire relationship with assigned clients, including implementation, training, adoption, and retention.
• Independently drive engagement and produce results for our clients.
• Establish relationships as a trusted advisor and serve as day-to-day contact for assigned accounts, while identifying areas of opportunity and highlighting best practices.
• Collaborate effectively with both internal and external senior managers to better understand customer needs, maximize retention, and growth.
• Become an industry expert, advising clients on current trends and best practice objectives.
• Generate additional revenue opportunities for our sales team to continue to expand our client base.
• Occasionally visit our clients to help implement our solutions in their workflow.

Requirements

• Hold a Bachelor's degree
• Have a previous internship or relevant work experience managing customers or a portfolio of business
• Demonstrate leadership within their organizations and communities
• Excel in a team-oriented environment
• Show flexibility and innovative thinking
• Show eagerness to develop and enhance strong communication and analytical skills
• Possess a competitive nature and drive to tackle new challenges

Qualifications

• Strong interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Experience with CRM systems and project management tools
• Excellent problem-solving and analytical skills

Skills

• Customer service and relationship management
• Project management and execution
• Technical knowledge of AI solutions
• Effective communication and presentation skills

Benefits

• Competitive salary package (immediate PTO)
• Full medical and dental insurance plans
• Fidelity 401k with company match options
• Fun benefits include a monthly gym reimbursement, a monthly reading allowance, and a monthly wellness allowance
• Career growth opportunities
• Quarterly company events
• Weekly happy hours
• Catered breakfast on Thursdays
• Employee of the Month rewards

Pay

Competitive salary package (immediate PTO)

Schedule

Monday–Friday in-office schedule