Senior Business and Quality Analyst

Responsibilities

• Lead planning, gathering, analysis, and documentation of user and functional requirements for process improvements, automation, and system enhancements.
• Oversee technology integration into business operations, ensuring applications enhance operational efficiency and performance.
• Manage third-party integrations and maintain data integrity and system reliability.
• Collaborate with application consultants and subject matter experts to optimize application functionality and usability.
• Partner with all Hillwood divisions and functional departments to define business needs and foster strong communication and collaboration with division associates.
• Drive project analysis and execution, analyzing, designing, and assisting with writing Project Charter and Project Plan as well as functional specifications based on business requirements.
• Work with process managers, service managers, project managers, analysts, engineers, and architects to develop solutions and resolve business challenges.
• Manage project timelines, prioritize workload, and effectively communicate project status, outcomes, and risks.

Functional Systems and Business Process Expertise

• Provide day-to-day resolutions for business, system, and user issues.
• Provide training and technical support to users and deploy new systems and enhancements.

Quality Assurance (QA) Duties

• QA Program Leadership: Develop and execute comprehensive test plans to ensure software quality from design through release.
• Utilize automated testing tools and techniques to optimize testing efficiency.
• Ensure compliance with quality standards throughout the development lifecycle.
• Conduct functional, regression, and performance testing to validate software solutions meet business requirements.
• Create end-user support documentation to support the adoption of new software features and functionalities.
• Perform root cause analysis on defects and recommend process improvements.
• Develop and maintain quality metrics, dashboards, and reports to communicate testing progress and quality status to business stakeholders.
• Implement and monitor continuous integration and continuous deployment (CI/CD) processes for consistent software quality.
• Ensure adherence to industry best practices and company standards for software quality assurance.
• Identify opportunities for improvement to enhance QA processes and recommend innovative solutions.
• Stay informed about new developments in quality assurance methodologies and tools, implementing best practices into the QA program.

Required Skills and Abilities

• Working knowledge of IT best practices, methodologies, and frameworks (e.g., ITIL, CMM, Agile, Scrum, DevOps).
• Deep understanding of QA methodologies, testing processes, and automation tools across various platforms (e.g., mobile, web, COTS).
• Strong analytical and problem-solving skills, with the ability to assess business processes and identify technology-driven improvements.
• Demonstrated project management skills, with experience adhering to Agile, Scrum, and DevOps best practices.
• Ability to multi-task, prioritize workload, and work independently in a fast-paced environment.
• Strong attention to detail and data accuracy, ensuring system integrity and compliance.
• Excellent presentation, communication, and interpersonal skills, with the ability to collaborate across teams and levels of the organization.

Education and Experience Required

• Bachelor’s degree in IT, Computer Science, Business Administration, Finance, or Accounting.
• 5+ years of experience supporting and maintaining enterprise applications (ERPs, Financial Planning & Analysis systems, CRMs, RPA tools, custom applications).
• 3+ years of experience implementing large-scale software solutions using Agile or Waterfall methodologies in complex environments.
• Software implementation experience, including business requirements gathering, fit-gap analysis, system configuration, data validation, regression testing, and user training.
• Familiarity with SQL is strongly preferred.

Benefits Highlights

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Vacation time
• Sick time
• Holidays
• Paid family caregiver leave
• Mental health and wellness resources
• Life Insurance
• Disability Insurance
• 401(k) with company match
• Tuition assistance
• Additional programs to support Associates and their families

EEO Statement

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.