Senior Quality Analyst

About the role

The Senior Quality Analyst is responsible for monitoring, measuring, and analyzing product and process performance results to ensure that work completed is consistent and compliant with Standard Operating Procedures and Customer Requirements. In conjunction with conducting audits, the position is responsible for tracking data, analyzing data, and looking for trends to report to contractor management. The Senior Quality Analyst will also monitor and recommend improvements to the Quality Management System and assist the Quality Unit in maintaining quality reporting, updating/editing quality processes as needed, assist with identifying training opportunities and set up of training sessions as needed.

Responsibilities

• Collecting, entering, tracking, trending, analyzing data and preparing and reporting data in meaningful ways.
• Meeting with management to review trends analyzed with corrective action plans to address trend errors in quality and processes.
• Works with the Training Unit on the need for ad-hoc training using the trend data as a base line for the creation of new refresher / targeted training.
• Conducts ad-hoc quality and audit inspections on products, services, and processes. Provides assessment / feedback if inspections or procedures are flawed in any manner.
• Monitoring and maintaining the Quality Management Systems; communicating with Operations supervisory and management staff regarding non-compliances.
• Recommending improvements in process, solutioning quality non-compliance trends through refresher training build-out and root cause analysis.
• Preparing, presenting, and communicating reports on organizational performance.
• Administer Defect Disputes; facilitate conflict resolution, execute necessary research.
• Assisting in related Change Management and Operations activities.

Qualifications

• U.S. Citizenship.
• High school diploma or equivalent (Bachelor's preferred).
• Administration, Quality Control, and/or Visa Processing experience (4-6 years preferred).
• Advanced computer skills with working knowledge in Excel.
• Detail oriented and high level of attention-to-detail.
• Strong administrative and organizational skills.
• Strong command of the English language both verbally and written.
• Excellent interpersonal and communication skills.
• Professional work ethic.
• Ability to work independently and as a member of the team.
• Ability to successfully complete a corporate background investigation, including credit and criminal checks.
• Ability to obtain and maintain a U.S. Government Secret Clearance.

Physical Demands

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

This response is AI-generated, for reference only.