Senior Business Analyst - eCommerce (Hybrid or Remote)

About the Opportunity

The Senior Business Analyst – eCommerce acts as a strategic technology partner supporting global Sales, Marketing, and Commerce teams. The role is responsible for maintaining and improving B2B eCommerce user experience and platform capabilities, delivering measurable business value, and enabling a customer-centric vision through technology-driven solutions.

Responsibilities

• Partner with business teams to identify process optimization, revenue growth, and customer experience opportunities
• Translate business strategies into technology roadmaps and solution recommendations
• Lead discovery sessions, workshops, and requirements gathering
• Develop business cases and ROI analyses for investments
• Promote process standardization across global operations
• Advise stakeholders on technology-enabled business improvements
• Ensure solutions meet requirements with scalability and security
• Communicate effectively with hybrid teams and stakeholders
• Lead business systems projects from concept through implementation
• Cook with project managers, technical teams, vendors, and stakeholders
• Facilitate testing, user acceptance, training, and change management
• Support issue resolution and continuous improvement efforts
• Manage third-party consulting and vendor relationships
• Provide functional support for B2B/B2C eCommerce applications
• Collaborate to resolve production issues following IT protocols
• Document business process designs and update regularly
• Conduct training sessions and share best practices
• Partner with ERP and integration teams for seamless data flow
• Identify emerging technologies for customer and operational enhancement
• Support application extensions, configurations, testing, and deployment

Requirements

• Bachelor’s degree in computer science, IT, business, or related field
• 3+ years project management experience with global, cross-functional initiatives
• 6+ years as a Business Analyst focused on eCommerce systems
• 2+ years hands-on experience with B2B eCommerce platforms such as Corevist, Shopify, or SAP Commerce Cloud
• Experience eliciting requirements for customer and user experience in eCommerce
• Proficiency with Microsoft Office Suite
• Experience with Jira, Confluence, and Microsoft Teams
• Experience with OpenText Media Manager, Data Syndication (Salsify preferred), and SAP Commerce Cloud is a plus
• Experience in SAP ERP environment is a plus
• Manufacturing industry and multi-channel sales and marketing experience is a plus
• Availability to work onsite as needed and travel domestically and internationally
• Ability to collaborate with global teams across multiple time zones

Pay Range and Compensation Package

Estimated salary range: $130,000 to $145,000, subject to factors such as experience, skills, qualifications, and location

Benefits & Perks

• Medical, dental, and vision insurance available from day one
• 401(k) matching program
• Tuition reimbursement
• Paid vacation and holidays
• Paid Community Involvement Day
• Casual work attire
• Complimentary snacks and beverages
• Onsite cafeteria with various options

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.