Senior Business Analyst - eCommerce (Hybrid or Remote)

About the role

The Senior Business Analyst – eCommerce serves as the strategic technology partner for Oregon Tool's business teams within the global Sales, Marketing and Commerce (B2B, B2C) areas and is accountable for maintaining and delivering enhancements to the B2B user experience and platform functionality, driving measurable business value and supporting our customer-centric vision.

Responsibilities

• Serve as the primary IT partner for business teams within global Sales, Marketing and Commerce (B2B, B2C) areas
• Collaborate with business leaders to identify opportunities for process optimization, revenue growth, and enhanced customer experience
• Translate business strategy into technology roadmaps, requirements, and solution recommendations
• Lead discovery sessions, workshops, and requirements gathering for business initiatives
• Develop business cases, ROI analyses, and solution recommendations for new investments and enhancements
• Promote best practices and process standardization across global operations
• Advise stakeholders on how technology can enable and improve business processes and customer engagement
• Ensure solutions meet business requirements while maintaining scalability, security, and operational efficiency
• Maintain open communication through conversation and both formal and informal documents
• Work effectively and collaboratively with a hybrid team
• Lead business systems projects from concept through implementation
• Coordinate with project managers, technical teams, vendors, and business stakeholders to ensure successful delivery
• Facilitate testing, user acceptance activities, training, and change management efforts
• Support issue resolution through root cause analysis and corrective action planning
• Monitor system performance, user feedback, and business outcomes to drive continuous improvement
• Manage third-party consulting and vendor relationships as required
• Provide sustaining functional support for our B2B/B2C ecommerce applications and web properties
• Collaborate with IT development operations and infrastructure teams to resolve production issues promptly while adhering to IT protocols and standards
• Develop and maintain documentation for business process design, including high-level overviews, detailed functional specifications, and visual aids such as process flows
• Regularly updates documentation as processes evolve, tailoring content to the appropriate audience
• Conducts training sessions for business users on new process implementations
• Shares best practices across the organization to ensure effective and efficient use of business applications
• Partner with ERP, integration, and development teams to ensure seamless data flow between websites, commerce platforms, and SAP
• Identifies and evaluates emerging technologies that improve customer experience and operational effectiveness
• Supports application extensions, system configurations, testing, and deployment activities

Qualifications & Skills

• Bachelor’s degree in computer science, information technology, business or a related field
• 3+ years of project management experience leading global, complex, cross-functional initiatives
• Developing and managing project scope, schedules, budgets, resource plans, risks, issues, and change requests
• 6+ years’ experience as a Business Analyst with a focus on eCommerce systems operations and design
• 2+ years of hands-on experience with B2B eCommerce platforms (e.g., Corevist, Shopify, SAP Commerce Cloud) in manufacturing, distribution, or similar industries
• Demonstrated experience eliciting requirements for customer experience (CX) and user experience (UX) related to ecommerce and web properties
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Jira, Confluence, and Microsoft Teams
• Experience with OpenText Media Manager (DAM) Administration, Data Syndication (Salsify preferred), and SAP Commerce Cloud a plus
• Experience in an SAP ERP environment a plus
• Mechanical engineering or manufacturing industry and multi-channel sales & marketing experience is a plus

Availability

Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks’ duration

What We Offer

• Medical, Dental, and Vision Benefits available on day one (no waiting period)
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retail Savings Plus Plan*
• Earn up to 120 hours vacation during your first year of service
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program
• Global company with small company feel
• Casual work attire
• Complimentary snack and coffee/tea to keep you fueled
• Onsite cafeteria offering a variety of convenient options
• Onsite Physical Therapist
• Onsite Fitness center
• Public Transit access

Who We Are

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.