Senior Business Analyst- Customer Forecasting

About the role

Your Opportunity, Your Team Reporting to the Director of Consumer Insights, the Senior Business Analyst supports QVC. You will lead customer analytics efforts to help guide strategy for QVC and HSN.

Responsibilities

• Lead the customer goal process through close partnership with senior executives and financial partners
• Report on actual performance against plan and forecast future results
• Deliver ad-hoc projects that inform both strategic and operational projects
• Identify business trends and shifts, and recommend data-driven responses to our organization
• Use customer-centric data analysis, data visualization, segmentation, and predictive modeling methods to increase sales across customer cohorts
• Design analytic constructs to highlight areas of the business that are under or over performing and help develop strategies to address these areas

Requirements

• Bachelor's degree in math/statistics/engineering/business analytics or related
• 5+ years of experience in business analytics
• +2 years of experience with customer analytics (e.g. targeting and customer segmentation, lifetime value forecasting, behavioral trend modeling)
• 5+ years experience with data visualization tools (Tableau), statistical computing tools (R, SPSS), query and database access tools (MicroStrategy)
• 5+ years experience with analysis tools including Excel VBA, R, SPSS, Python, R, and SAS
• Experience with cloud-based data platforms (databricks, Azure)

Qualifications

• Relocation assistance is not available for this role
• This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company)
• Job seekers must reside in one of the following states to be considered: PA, DE, NJ

Skills

• Customer analytics
• Data visualization
• Data mining
• Statistical modeling
• Excel VBA
• R
• SPSS
• Python
• SAS

Benefits

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!

In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

Pay

Salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Schedule

This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company).