Senior Business Analyst - BPMN

About the role

CLA is a top‑10 national professional services firm dedicated to creating opportunities for clients, people, and communities through wealth advisory, digital, audit, tax, consulting, and outsourcing services. With more than 8,500 employees across 130 U.S. locations and a global reach, CLA values diverse perspectives and a collaborative culture. The Senior Business Analyst will join the Enterprise IT Team, translating business needs into technical requirements, supporting system modifications, implementations, and conversions, and working closely with IT architects, business users, managers, principals, and external vendors. This position offers the flexibility to work from home.

Responsibilities

• Business Analysis & Requirements Management: Facilitate requirements elicitation sessions, process discovery workshops, and stakeholder interviews; gather, document, analyze, and validate business, functional, and technical requirements; translate needs into user stories, requirements documentation, and technical specifications; produce deliverables such as process flows, use cases, mockups, and supporting documentation; partner with business leaders and IT teams to develop business cases and prioritize projects.
• Process Discovery & Process Improvement: Lead current‑state and future‑state process mapping across multiple functions; identify pain points, bottlenecks, manual workarounds, decision points, and handoffs; document and analyze processes using BPMN and value‑stream mapping; develop streamlined future‑state processes to improve client and employee experience; recommend simplification, standardization, and optimization opportunities; support enterprise transformation initiatives and establish consistent documentation standards.
• Project Planning & Delivery: Collaborate with stakeholders, developers, architects, product teams, and vendors throughout the project lifecycle; participate in Agile ceremonies (backlog refinement, sprint planning, requirements reviews); evaluate business needs, system impacts, and implementation considerations; ensure solutions align with business goals, operational needs, and technical standards.
• Systems Support & Testing: Develop expertise in CLA’s core applications and platforms; understand relationships, dependencies, and impacts across functions; plan, facilitate, and execute system, functional, and User Acceptance Testing (UAT); develop and maintain test plans, scenarios, and cases; coordinate business participation in testing, document issues, and support resolution; assist with implementation and post‑deployment adoption.

Requirements

• 5+ years of experience facilitating stakeholder interviews, discovery workshops, and requirements gathering.
• Experience documenting business processes, workflows, and functional requirements.
• Proven ability to work in Agile environments and collaborate closely with development teams.
• Demonstrated experience leading process‑improvement, process‑mapping, and operational‑efficiency initiatives.
• Experience supporting testing, quality assurance, and UAT activities.
• Proficiency in business process modeling and mapping (current‑state and future‑state design).
• Strong understanding of Agile practices, requirements management, and SDLC.
• Experience with test planning, test case development, execution, and UAT coordination.
• Proficiency with Microsoft Office, Azure DevOps, process‑mapping tools, and collaboration platforms.

Qualifications

• Bachelor’s degree required (or equivalent combination of education, training, and experience).
• Preferred: BPMN certification (not required).
• Preferred: Experience with Lean process improvement or business process optimization initiatives.
• Preferred: Experience supporting enterprise transformation, digital modernization, or product‑centric operating models.

Skills

• Business process modeling (BPMN, value‑stream mapping).
• Agile methodology and ceremonies.
• Requirements management and documentation.
• Test planning, test case development, and UAT coordination.
• Microsoft Office suite.
• Azure DevOps.
• Process‑mapping and collaboration tools.

Benefits

CLA offers comprehensive benefit options that support physical, financial, social, and emotional well‑being, including health, dental, vision, 401(k), and many other programs.