Senior Business Analyst - BPMN

CLA is a top‑10 national professional services firm dedicated to creating opportunities every day for clients, people, and communities through industry‑focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. With more than 8,500 employees across 130 U.S. locations and a global reach, CLA fosters a culture that welcomes diverse beliefs and perspectives.

Role Overview

The Senior Business Analyst will join the Enterprise IT Team, translating business needs into technical requirements for system modifications, implementations, or conversions. The role involves regular interaction with IT architects, team members, business users, managers, principals, and external vendors. Remote work is available, and the position offers growth, skill advancement, and work‑life balance.

Responsibilities

• Business Analysis & Requirements Management: Facilitate requirements elicitation sessions, process discovery workshops, and stakeholder interviews across business and technology teams. Gather, document, analyze, and validate business, functional, and technical requirements. Translate business needs into actionable user stories, requirements documentation, and technical specifications. Collaborate with stakeholders to identify opportunities for process improvements, automation, and operational efficiencies. Answer questions and clarify requirements during estimation, planning, and delivery activities. Produce high‑quality deliverables such as requirements documents, process flows, use cases, user stories, mockups, and supporting documentation. Partner with business leaders and IT teams to develop business cases and support project prioritization.
• Process Discovery & Process Improvement: Facilitate current‑state and future‑state process mapping across multiple business functions. Lead workshops to identify pain points, bottlenecks, manual workarounds, decision points, and handoffs. Document and analyze processes using BPMN, value‑stream mapping, and other industry‑standard methodologies. Collaborate with stakeholders to design streamlined future‑state processes that enhance client and employee experiences. Recommend simplification, standardization, and optimization aligned with business objectives. Support enterprise transformation initiatives through process redesign and continuous improvement. Assist in establishing consistent process documentation standards organization‑wide.
• Project Planning & Delivery: Collaborate with business stakeholders, developers, architects, product teams, and external vendors throughout the project lifecycle. Participate in Agile ceremonies, including backlog refinement, sprint planning, and requirements reviews. Support project planning by evaluating business needs, system impacts, and implementation considerations. Ensure proposed solutions align with business goals, operational needs, and technical standards.
• Systems Support & Testing: Develop expertise in CLA’s core applications, systems, and technical platforms. Understand relationships, dependencies, and impacts across business functions and supporting technologies. Plan, facilitate, and execute system, functional, and User Acceptance Testing (UAT) activities. Develop and maintain test plans, scenarios, and cases to validate business requirements. Coordinate business participation in testing, assist with issue identification, documentation, and resolution. Support implementation and post‑deployment activities to ensure successful adoption of new solutions and enhancements.

Qualifications

• 5+ years of experience in business analysis, stakeholder facilitation, and requirements gathering.
• Proficiency in business process modeling and mapping, including BPMN, workflow documentation, and value‑stream mapping.
• Strong understanding of Agile practices, requirements management, and software development life cycles (SDLC).
• Experience with test planning, test case development, execution, and UAT coordination.
• Proficiency with Microsoft Office, Azure DevOps, process‑mapping tools, and collaboration platforms.
• Experience leading process‑improvement, process‑mapping, and operational‑efficiency initiatives.
• Experience supporting testing, quality assurance, and User Acceptance Testing (UAT) activities.

Preferred Qualifications

• Experience with Lean process improvement or business process optimization initiatives.
• Experience supporting enterprise transformation, digital modernization, or product‑centric operating models.
• BPMN certification (preferred but not required).

Education

• Bachelor’s degree required (or equivalent combination of education, training, and experience).

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Comprehensive wellness programs supporting physical, financial, social, and emotional well‑being.
• Additional benefit options (details available on the company website).