Senior Business Analyst - BPMN

CLA is a top‑10 national professional services firm dedicated to creating opportunities for clients, people, and communities through wealth advisory, digital, audit, tax, consulting, and outsourcing services. With more than 8,500 employees across 130 U.S. locations and a global reach, CLA fosters a culture that welcomes diverse beliefs and perspectives. The Senior Business Analyst will join the Enterprise IT Team, translating business needs into technical requirements, collaborating with architects, developers, business users, managers, principals, and external vendors, and working from home.

Responsibilities

• Facilitate requirements elicitation sessions, process discovery workshops, and stakeholder interviews; gather, document, analyze, and validate business, functional, and technical requirements.
• Translate business needs into user stories, requirements documentation, technical specifications, process flows, use cases, mockups, and supporting artifacts.
• Identify opportunities for process improvements, automation, and operational efficiencies; develop business cases and support project prioritization.
• Lead current‑state and future‑state process mapping activities using BPMN, value‑stream mapping, and other industry‑standard methodologies.
• Collaborate with stakeholders to design streamlined processes, recommend simplification and standardization, and support enterprise transformation initiatives.
• Participate in Agile ceremonies (backlog refinement, sprint planning, requirements reviews) and work with developers, architects, product teams, and vendors throughout the project lifecycle.
• Develop expertise in CLA’s core applications and platforms; plan, facilitate, and execute system, functional, and User Acceptance Testing (UAT) activities.
• Create and maintain test plans, scenarios, and cases; coordinate business participation in testing and assist with issue identification, documentation, and resolution.
• Support implementation and post‑deployment activities to ensure successful adoption of new solutions and enhancements.

Requirements

• 5+ years of experience facilitating stakeholder interviews, discovery workshops, and requirements‑gathering sessions.
• Proven ability to document business processes, workflows, and functional requirements.
• Experience working in Agile environments and collaborating closely with development teams.
• Demonstrated experience leading process‑improvement, process‑mapping, and operational‑efficiency initiatives.
• Experience supporting testing, quality assurance, and User Acceptance Testing (UAT) activities.
• Strong understanding of Agile practices, requirements management, and software development life cycles (SDLC).
• Proficiency with Microsoft Office, Azure DevOps, process‑mapping tools, and collaboration platforms.

Preferred Qualifications

• Experience with BPMN process‑modeling methodologies (BPMN certification preferred but not required).
• Background in Lean process improvement or business process optimization initiatives.
• Experience supporting enterprise transformation, digital modernization, or product‑centric operating models.

Qualifications

• Bachelor’s degree required (combination of education, training, and experience may be considered in lieu of a degree).

Skills

• Business process modeling and mapping (current‑state and future‑state design).
• Proficiency in BPMN, workflow documentation, and value‑stream mapping.
• Agile methodology expertise and requirements‑management capabilities.
• Test planning, test‑case development, execution, and UAT coordination.
• Strong communication and stakeholder‑engagement abilities.
• Technical proficiency with Microsoft Office, Azure DevOps, and process‑mapping tools.

Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan.
• Wellness programs supporting physical, financial, social, and emotional well‑being.
• Flexible work‑from‑home options.
• Opportunities for growth, skill advancement, and work‑life balance.