Senior Business Analyst

About the role

We are looking for a strong Senior Business Analyst with expertise in eliciting, documenting requirements, and leading DevSecOps teams. This role supports the development of mission-critical immigration-related IT solutions.

Responsibilities

• Analyze, gather and document requirements in JIRA and Confluence.
• Manage 1 or more scrum teams (Kanban) to ensure that all development tickets (User stories, Bugs, Incidents) are resolved, completed, and accepted within 10 days.
• Support Program Management by providing and documenting inputs on various contract and program related deliverables.
• Participate and provide weekly status updates to government stakeholders.
• Able to perform manual functional testing for both frontend and backend systems.
• Help lead and execute development teams across many concurrent implementation projects.
• Provide proposal writing for Business Analysis and project management related areas to support business development.
• Work as a Business Analyst with a team of 5–9 full-stack developers, fostering a culture of continuous learning, collaboration, accountability, and professional growth.
• Analyze complex business and technical challenges, evaluate impacts across interconnected systems, and develop scalable, user-centered solutions that align with enterprise business analysis objectives.
• Perform end-to-end business process analysis to identify gaps, convert them into opportunities and improvements that enhance system performance and user experience.
• Represent engineering teams in client engagements, technical demonstrations, design reviews, and stakeholder presentations.

Requirements

• Ability to successfully obtain a U.S. Federal Position of Trust (Entry on Duty) clearance designation.
• Must reside in and be able to perform work in the United States.
• Possess a bachelor’s degree with 5 years of experience or AA degree with 7 years of experience, or comparable level certification with more than 9 years of experience.
• 3 or more years of experience as a Business Analyst on large-scale enterprise applications.
• 4 or more years of experience with front and backend functional testing.
• Knowledge of test automation tools such as Playwright, Selenium, or Cypress.
• At least three (3) years working as a Business Analyst on all phases of the Agile software development lifecycle.
• Work with customers, users, and other contractors to gather, understand and document business, functional, technical & non-technical requirements.
• Conduct Joint Application Design (JAD) sessions, work group calls and engage customers to provide requirements and feedback.
• Conduct and participate in user research and usability testing.
• Coordinate with the development team to assess impact to technical solutions.
• Track and monitor contractual requirements against technical designs.
• Develop and sustain Requirements Traceability Matrix (RTM).
• Develop Change Requests per established policies and procedures.
• Develop user stories and requirement documents per Agile standards and guidance followed by the customer.
• Follow agile methodology (Scrum/Kanban) and deliver requirements/specifications for Sprint teams.
• Provide clear qualitative and quantitative information to teams and stakeholders.
• Work with development and testing teams to implement requirements as per functional specifications.
• Triage support requests submitted by end users and other entities to assign to the appropriate team to resolve reported production issues.
• Support change control processes established to monitor and control scope.

Qualifications

• Experience conducting functional testing with data technologies, including SQL or similar query languages, relational databases (PostgreSQL, MySQL, AWS Aurora, or similar), and data formats such as XML and JSON.
• Strong understanding of software analysis and development methodologies, including functional, SOA, integration, and performance testing.
• Knowledge of AWS services such as EC2, EKS/ECS, RDS, S3, Lambda, Secrets Manager, and CloudWatch.
• Knowledge of source control and DevSecOps tooling, including Git/GitHub, GitHub Actions, Harness, Jenkins, ArgoCD, SonarQube, Checkmarx, Twistlock, and CI/CD pipeline implementation.
• Knowledge of containerization and orchestration technologies, including Docker and Kubernetes, in production environments.
• Knowledge of observability and monitoring platforms such as Splunk and New Relic.
• Knowledge of event-driven and message-based architectures using technologies such as Apache ActiveMQ and Apache Kafka.
• Experience working as a Business Analyst in an interdisciplinary team.
• Deep understanding of tools like JIRA and Scrum methodologies and industry standards/best practices.
• Experience working with AWS ecosystem (S3, EKS, RDS, Lambda) and related tools and technologies.
• Create and maintain a catalog of quality metrics for enterprise data, policy and program performance.
• Experience using Jira and Confluence.
• Demonstrated experience working, collaborating and communicating with software development teams, stakeholders, and vendors.
• Certified Scrum Master of any certification in Agile management is preferred.
• In-depth knowledge of USCIS systems, processes, applications, databases, and electronic submission protocols is highly desirable.

Skills

• Ability to successfully obtain a U.S. Federal Position of Trust (Entry on Duty) clearance designation.
• Strong understanding of software analysis and development methodologies, including functional, SOA, integration, and performance testing.
• Knowledge of AWS services such as EC2, EKS/ECS, RDS, S3, Lambda, Secrets Manager, and CloudWatch.
• Knowledge of source control and DevSecOps tooling, including Git/GitHub, GitHub Actions, Harness, Jenkins, ArgoCD, SonarQube, Checkmarx, Twistlock, and CI/CD pipeline implementation.
• Knowledge of containerization and orchestration technologies, including Docker and Kubernetes, in production environments.
• Knowledge of observability and monitoring platforms such as Splunk and New Relic.
• Knowledge of event-driven and message-based architectures using technologies such as Apache ActiveMQ and Apache Kafka.
• Experience working as a Business Analyst in an interdisciplinary team.
• Deep understanding of tools like JIRA and Scrum methodologies and industry standards/best practices.
• Experience working with AWS ecosystem (S3, EKS, RDS, Lambda) and related tools and technologies.
• Create and maintain a catalog of quality metrics for enterprise data, policy and program performance.
• Experience using Jira and Confluence.
• Demonstrated experience working, collaborating and communicating with software development teams, stakeholders, and vendors.
• Certified Scrum Master of any certification in Agile management is preferred.
• In-depth knowledge of USCIS systems, processes, applications, databases, and electronic submission protocols is highly desirable.

Benefits

We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

California Consumer Privacy Act (CCPA)

We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.