Senior Business Analyst

Hybrid work model: 2-3 days onsite per week in Springfield, MA.

About the Role

Serves as a key liaison between business and technology teams to ensure successful delivery of strategic initiatives and technology solutions. Partners with business stakeholders, product managers, architects, developers, quality engineers, and delivery teams to define business objectives and solution requirements.

Responsibilities

• Lead requirements elicitation, analysis, documentation, validation, and traceability activities.
• Partner with stakeholders to understand business objectives, challenges, opportunities, and success metrics.
• Translate business needs into business requirements, functional requirements, user stories, and acceptance criteria.
• Analyze current-state and future-state business processes.
• Identify opportunities to improve efficiency, reduce risk, and increase business value.
• Facilitate workshops, discovery sessions, backlog refinement sessions, stakeholder reviews, and requirements walkthroughs.
• Perform business, process, system, data, gap, impact, and risk analysis.
• Collaborate with Product Managers, Scrum Teams, Solution Architects, business SMEs, vendors, and technology leaders.
• Support planning, design, development, testing, implementation, and post-production activities.
• Participate in test planning, user acceptance testing, defect triage, and solution validation.
• Assess risks and impacts and support prioritization discussions.
• Guide less-experienced Business Analysts and contribute to business analysis process improvements.

Requirements

• 3+ years of Business Analyst, Business Systems Analyst, or related experience.
• Experience gathering, documenting, and managing business and system requirements.
• Experience producing requirements in BDD format.
• Experience developing and running SQL queries.
• Experience working in Agile environments utilizing Scrum and/or Kanban methodologies.
• Experience creating user stories, acceptance criteria, process flows, use cases, and functional requirements documentation.
• Strong analytical, problem-solving, written communication, and verbal communication skills.
• Ability to manage multiple concurrent initiatives and priorities with limited direction.
• Experience collaborating with business stakeholders and technical teams to deliver technology solutions.
• High School Diploma or equivalent (required).
• Bachelor’s Degree (preferred).

Preferred Qualifications

• Insurance/Financial service experience.
• 5+ years of Business Analysis or Business Systems Analysis experience.
• Experience supporting enterprise technology, digital product, or customer-facing technology initiatives.
• Knowledge of system integrations, APIs, data flows, databases, cloud-based platforms, and enterprise applications.
• Insurance, financial services, wealth management, benefits administration, wellness technology, or related industry experience.
• Experience with Jira, Confluence, SharePoint, Excel, and PowerPoint.
• Experience leading through influence in a matrixed environment.
• Experience mentoring Business Analysts or improving business analysis processes.
• Continuous improvement mindset and ability to operate effectively in ambiguous environments.

Pay

Hourly rate: $70.00 – $75.00.

Schedule

• Monday to Friday, 8 AM to 5 PM.
• Temporary full-time position with an estimated duration of 13 months.