Senior Business Analyst

Position Description

Develop new business strategies and models
Communicate to management on how these strategies and models will enhance business efficiency
Create monthly reports on the performance of the business
Identify and address operational, financial, and technological risks within the business
Maintain, test, and improve business and systems operations
Build and maintain relationships with key stakeholders
Identify innovative ways to increase customer satisfaction
Evaluate the performance of project teams to ensure that targets and deadlines are met
Communicate ideas and viewpoints to senior management
Act as a liaison between business and IT groups
Supervise the design of new products and evaluate how these will perform on the market

Position Requirements

• Must have a bachelor's degree in business, accounting, IT or any related field
• Minimum of 3+ years' experience as a business analyst
• Must have Project Management experience at the senior level - Prefer a technical Project Manager to understand data projects and understand the holistic view of the project, not just be tasks focused
• Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
• Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions
• Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
• Problem-solving/analytical skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
• Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics
• Proven training in Business Process Modeling
• Proficiency in MS Office (MS Word, Excel, PowerPoint)

Secondary Requirements

• Knowledge of cloud environments
• Knowledge of Databricks
• Knowledge of Microsoft Visio and Access is advantageous

Additional Provisions

• The ability to handle multiple projects in a fast-paced environment
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen
• Candidate must have lived in the US for the past 5 years
• Cannot have more than 6 months travel outside the United States within the last five years
• Military Service excluded. (Exception does not include military family members.)