Senior Business Analyst

About the role

The Digital Strategy and Transformation Teams help create exceptional digital experiences at scale. Our team members humanize products, services, and experiences by integrating deep research and industry awareness, influencing product strategy, and driving implementation across client and associate touchpoints.

Responsibilities

• Identify opportunities through data analysis, research, and business insights
• Translate business needs into clear requirements, user stories, process flows, and acceptance criteria
• Partner with Product Managers to shape innovative and scalable solutions
• Collaborate with technology, operations, data, analytics, and readiness partners to support successful delivery
• Support backlog refinement, sprint planning, testing, readiness, and implementation activities
• Formulate and validate hypotheses to understand client, associate, volume, or behavioral trends
• Measure business outcomes and use insights to inform future enhancements

Requirements

• Bachelor’s Degree with 5+ years of experience
• Client-focused problem solver with a data-driven approach to delivering high-impact digital solutions
• Ability to translate complex business needs into actionable requirements for delivery teams
• Strong analytical and problem-solving skills
• Collaborate effectively across product, operations, technology, data, and analytics teams while contributing independently
• Organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience with Excel (intermediate to advanced)
• Strong data literacy with the ability to communicate and synthesize insights effectively
• Clear communicator who translates data into actionable business understanding
• Ownership mindset paired with curiosity and a commitment to continuous learning

Qualifications

• Build and champion cross-business unit relationships across operations, product, technology, data, and analytics
• Routinely analyze what is driving volumes, behaviors, and business outcomes
• Validate insights through strong analytical methods and clear communication

Skills

• Excel (intermediate to advanced)
• Business intelligence tools
• Data literacy
• Communication skills
• Ownership mindset
• Curiosity and commitment to continuous learning

Benefits

Fidelity is not providing immigration sponsorship for this position.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.

Company Information

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Legal Information

Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.