Senior Business Analyst

Job Summary

We are seeking a Senior Business Analyst / Functional Lead (P4) to play a critical role in driving functional excellence and delivery success for the VantusHQ commerce platform within the pharmaceutical domain. This role operates at the intersection of business, product, and technology, ensuring that solutions are aligned with customer needs, business objectives, and regulatory requirements.

Responsibilities

• Act as the Functional Lead within an Agile squad, driving end-to-end functional clarity and alignment across stakeholders
• Mentor and guide junior Business Analysts, supporting their day-to-day work, deliverables, and best practices
• Prioritize features and align with business value by partnering with Product Owners and business stakeholders
• Own functional design and requirement quality across the commerce platform, including order lifecycle, customer flows, and integrations
• Translate business needs into clear, structured functional requirements and acceptance criteria
• Participate actively in Agile ceremonies such as backlog grooming, sprint planning, reviews, and retrospectives
• Serve as the liaison between technology teams and business stakeholders, ensuring seamless communication
• Translate technical challenges into business-impact language for Product Owners
• Play an active role in bug triage, root cause analysis, and production support, ensuring accurate functional validation
• Lead and support User Acceptance Testing (UAT) activities including planning, execution coordination, and validation
• Collaborate closely with QA teams to ensure test coverage, traceability, and quality assurance
• Drive continuous improvement in functional processes, documentation standards, and delivery practices
• Ensure the squad meets delivery milestones with strong ownership and accountability
• Identifies and applies AI and automation opportunities to enhance business processes and drive efficient delivery

Qualifications

• 8-12 years of experience in Business Analysis and functional leadership, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience in commerce platforms (eCommerce, order management, customer experience)
• Proven experience mentoring or leading junior BAs
• Strong expertise in requirements gathering, functional design, and process modeling
• Hands-on experience with UAT, defect management, and production support
• Experience working in Agile/Scrum environments
• Understanding of system integrations, APIs, and end-to-end application flows
• Strong ability to translate technical concepts into business terms
• Excellent stakeholder management and communication skills
• Ability to balance customer experience, business goals, and compliance need