Senior Business Analyst

About the role

This role offers the opportunity to influence how ATS evolves its systems and operations. Senior Business Analysts play a critical role in translating complex business needs into clear, actionable requirements.

Responsibilities

• Serve as a trusted partner to business and IT leaders—acting as the primary bridge between stakeholders and technical delivery teams.
• Consult with business process owners to identify opportunities for process improvement aligned with organizational strategy.
• Build strong, collaborative relationships with project teams to proactively identify risks, dependencies, and resolution paths.
• Provide clarity and alignment by translating business needs into shared understanding across diverse teams.
• Lead analysis efforts for moderate to complex business initiatives involving process changes and information systems.
• Plan, conduct, and facilitate requirements-gathering sessions, workshops, and process-mapping exercises (current state and future state).
• Drive productive meetings by setting clear agendas, asking insightful questions, and guiding discussions toward outcomes.
• Manage multiple initiatives simultaneously while maintaining continuous awareness of project requirements and priorities.
• Adapt quickly to shifting priorities, timelines, and stakeholder needs in a fast-paced environment.

Requirements

• Elicit, analyze, and document business requirements, process flows, user stories, and acceptance criteria using best-practice disciplines.
• Partner with business and/or product owners to help define product scope, objectives, and requirement prioritization.
• Translate business requirements into functional and non-functional requirements that support effective technical delivery.
• Create and maintain high-quality documentation, including policies, procedures, workflows, process maps, and user guides.
• Cook up and maintain documentation repositories.

Delivery Support & Quality

• Collaborate closely with development and testing teams to ensure requirements are understood, traceable, and satisfied.
• Absorb and assist with process and application testing as needed—documenting issues, outcomes, and resolutions.
• Clearly articulate design, development, and testing processes to business partners using non-technical language and to IT partners in technical terms.
• Consistently model and support ATS Mission, Vision, Values, and All-Employee Competencies.

Must-haves for Success

• Business Analysis Expertise: 5+ years of experience as a Business Analyst, Business Systems Analyst, or Senior Analyst.
• Ownership and accountability for requirements outcomes.
• Strong experience planning and estimating business analysis activities.
• Demonstrated success eliciting, organizing, and documenting requirements as features, user stories, and acceptance criteria.
• Process & Facilitation Skills: Experience in business process development and improvement; proven process-mapping expertise using tools such as Visio, Miro, or similar; exceptional meeting facilitation skills—both virtual and in-person; ability to distinguish and organize business, functional, and non-functional requirements.
• Communication & Relationship Building: Excellent written, verbal, and interpersonal communication skills; ability to work effectively one-on-one and in group settings with end users and technical teams; strong situational awareness with analytical and problem-solving strengths; professional, collaborative, and relationship-based approach.
• Organization & Technology Proficiency: Proficient in Microsoft Office (Word, Excel, Outlook); experience using JIRA, Confluence, or similar requirements and documentation tools; ability to operate effectively in a fast-paced, multi-initiative environment.

Education & Experience

• Four-year degree in Information Technology or related field (or equivalent experience).
• Transportation industry experience preferred, not required.
• Willing and able to travel infrequently, including overnight travel.
• Availability to support work needs outside of normal business hours as required.

Physical Demands & Work Environment

• Primarily office-based role.
• Frequent use of computer, keyboard, mouse, and multiple monitors.
• Regular verbal communication with internal and external stakeholders.
• Occasional movement throughout the office.
• Reasonable accommodations available to enable individuals with disabilities to perform essential job functions.

Compensation & Benefits

• The anticipated base salary range for this position is $95,000 to $130,000.
• Base salary is determined by relevant experience, education, certifications, and geographic location, compared to others performing substantially similar work.
• In addition to base pay, employees may be eligible for performance-based incentives based on individual and/or company performance.
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package, including:
• Health, dental, and vision insurance.
• 401(k) retirement savings plan (effective the first of the month following 60 days of employment).
• Paid holidays and paid time off.
• Professional development and learning opportunities.
• Wellness programs and employee assistance resources.

About ATS

Succeed Today. Grow Tomorrow. Founded in 1955, Anderson Trucking Service, Inc. (ATS) is a global transportation and logistics leader headquartered in St. Cloud, Minnesota. With over 70 years of experience, ATS has built a reputation for integrity, innovation, and excellence—powered by a dedicated team of professionals. We believe in rewarding determination, investing in growth, and creating opportunities beyond "just a job."