Senior Building Manager - 70 Fenchurch Street, London

Purpose of the Role

70 Fenchurch Street is a landmark 13-storey office building, spanning 215,000 sq ft, currently undergoing a comprehensive refurbishment to provide Grade A office space, new roof terraces, improved end-of-trip facilities, and advanced sustainability features. Completion of the refurbishment is scheduled for Q1 2028. This is an exciting opportunity for an experienced Building Manager to oversee the development and mobilization phases of the building and manage it long-term as it becomes occupied with new tenants and their associated fit-outs. The role requires someone with the experience to successfully manage the asset and deliver quality technical and commercial management services to the occupiers.

Key Responsibilities

• Operational – Ensure high site standards, in respect of cleaning, repair, and presentation, are always achieved and maintained.

• Manage and coordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale, and cost objectives in liaison with the Director and wider Savills team.

• Deal with all queries on site efficiently and professionally, as appropriate directing queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome, and the timeframe involved; establish and maintain a register for these.

• Ensure agreed services are provided in accordance with lease obligations in liaison with the Property Manager.

• In the event of emergency situations, act as the first point of contact for Savills Helpdesk, attend the property as soon as possible, and report back to relevant personnel while coordinating third-party stakeholders to reach a speedy resolution.

• Work with the Operations Support Team to evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specifications. Ensure that any shortcomings in service delivery are dealt with swiftly and appropriately.

• Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training, and sickness.

• Operational – Technical and Maintenance – Acquire working knowledge of the technical equipment in the client’s demise, including BMS and other software used in the monitoring of building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise.

• Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork.

• Monitor the performance of any contractors appointed to carry out works/services on site to ensure that their work is carried out to the required quality and within appropriate timescales.

• Establish and implement best practice while ensuring safe working practices are always complied with.

• Compliance – Ensure that the Operation Reporting Systems are always up to date and complete.

• Ensure compliance with all legal and statutory requirements, including Health and Safety.

• Prepare the site for risk assessment, maintaining a target compliance rating of a minimum of 90%.

• Ensure all required checklists are completed and uploaded within the appropriate time scales.

• Record utility consumption for the site and update systems accordingly.

• Financial – Assist in the preparation of the annual service charge budget, track and expenditure, and monitor invoices received in accordance with instructions of work.

• Additional Responsibilities – As a member of the Savills team, manage and liaise with all management, technical, and administration staff on strategic and operational/service delivery issues.

• Tenant Engagement – As the first point of management contact other than security supervisors, monitor tenant’s works and ensure compliance with the Tenant’s Handbook and other building regulations.

• Establish and implement best practice, while ensuring safe working practices are complied with at all times, in line with Savills policies.

• Ensure appropriate, clear communication lines are established and maintained with all relevant parties, including surveyors, accounts team, suppliers, and clients.

• Attendance at internal training courses is compulsory, as is the self-identification of training needs.

Skills, Knowledge And Experience

• Technical Knowledge of Building Systems

• Good understanding of Hard and Soft Services, especially M&E

• Understanding of Budgets and Service Charges

• Health and Safety – IOSH Competent

• Certified with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) beneficial

• Contractor Management

Working Hours: 42.5 hours per week between (8am-4:30pm) Monday to Friday
Pay Range: £70k - £80k per annum depending on experience

Please see our Benefits Booklet for more information.