Senior Building Automation Service Specialist

About the role

This position supports the Siemens Latham, NY branch, serving customers throughout the greater Albany area. Siemens enables sustainable progress through technology that combines the real and digital worlds, improving how we live, work, and move. As a Service Specialist, you will perform assigned tasks on building automation systems, including service agreement maintenance, projects, and on‑call (time and material) service, responding to emergency calls during and after scheduled hours. You will be the face of Siemens, helping customers save energy and money while contributing to a more sustainable future.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with internal service team members (Service Sales, Client Service Managers, Service Coordinators, RAM Digital Service Center)
• Follow Siemens and customer safety requirements and complete assigned training
• Adhere to mandatory policies, procedures, and standards; may coordinate with contractors on job sites
• Maintain tools and test equipment
• Support after‑hours on‑call rotation; respond to service calls (emergency and on‑site) as assigned
• Perform repairs as directed on all automation system types
• Complete service ticket documentation per policy; follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel on proper system operations and assist with training
• Identify and report system discrepancies; suggest system upgrade opportunities; may assist in pricing repairs and upgrades to existing agreements
• Perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems‑to‑service turnover
• Perform other duties as assigned
• Develop strong working relationships with internal and external customers; identify needs and resolve issues
• Work overtime as needed (compressed schedule performance may require extended hours)
• Work rotational on‑call and/or minimal overnight travel
• Use Siemens technology and devices; work remotely; identify and quote deficiency repairs; manage deadlines

Requirements

• 3+ years of experience performing preventive maintenance and diagnostics of building automation systems
• Demonstrated on‑the‑job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Experience with engineering concepts, programming, job start‑up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings
• Must be able to use hand tools, laptop, email, smartphone, and tablet
• Ability to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be able and willing to work overtime and on‑call as needed
• Verbal and written communication skills in English
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

• High school diploma or state‑recognized GED
• Specialized skill training or certification
• Experience installing and servicing electronic control or HVAC equipment (1+ years)
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming background (PLC or BMS)

Skills

• Proficiency with hand tools, laptop, email, smartphone, and tablet
• Ability to lift and move equipment up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication in English
• Capability to work in varied environments (ladders, scaffolds, ducts, crawl spaces, roofs, basements, above ceilings)
• Willingness to work overtime, on‑call rotation, compressed schedule, and minimal overnight travel
• Valid driver's license with limited violations; eligibility for Siemens fleet vehicle program
• Legal authorization to work in the U.S. without sponsorship

Benefits

Siemens offers a variety of health and wellness benefits to employees. Details can be found at: Siemens Benefits QuickStart.

Pay

The pay range for this position is $57,120 – $97,920 annually. The actual wage offered may be lower or higher depending on budget, candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

This role requires willingness to work overtime, participate in on‑call rotation, adhere to a compressed schedule when needed, and undertake minimal overnight travel as required.