Senior Building Automation Service Specialist

This role supports our Houston, TX branch location, which serves customers throughout the greater Houston, TX area. Here at Siemens, we take pride in enabling sustainable progress through technology by combining the real and digital worlds to improve how we live, work, and move today and for the next generation.

About the role

Our Service Specialists perform assigned tasks on automation systems, including service agreement maintenance, projects, and on-call (time and material) service. You will respond to emergency service calls during regularly scheduled hours and after hours as needed. As the face of Siemens, your expertise and regular customer interactions will help customers save energy and money while creating a more sustainable future.

You will execute digitalization and standard service operations strategies, collaborate with internal service team members, follow safety requirements, and maintain tools and test equipment. This role includes supporting after-hours on-call rotations, performing repairs on automation systems, completing service ticket documentation, and maintaining preventive maintenance schedules. You will also provide instructions to customer personnel, identify system upgrade opportunities, and assist with training and system checkout.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers; complete assigned training
• Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites; maintain tools and test equipment
• Support after-hours on-call rotation and respond to emergency and on-site service calls
• Perform repairs on all automation system types
• Complete service ticket documentation per policy and maintain preventive maintenance schedules
• Maintain accurate documentation of services performed and generate reports using Siemens tools
• Provide instructions to customer personnel regarding system operations and assist with training
• Identify and report system discrepancies; suggest system upgrade opportunities and assist in pricing repairs and upgrades
• Perform system checkout and startup on projects; participate in job site final walk and/or final completion for systems-to-service turnover
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work overtime as needed, including extended hours to meet commitments
• Participate in rotational on-call and minimal overnight travel
• Use Siemens technology and devices to work remotely, identify and quote deficiency repairs, and manage deadlines

Requirements

• 3+ years of experience performing preventive maintenance and diagnostics of building automation systems
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Experience with engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in various circumstances, including climbing ladders, scaffolds, and high lift equipment, and working in ducts, crawl spaces, roofs, basements, and above ceilings
• Must be able to use hand tools, laptop, email, smartphone, and tablet, as well as carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age with a valid driver's license and limited violations; must meet eligibility requirements for Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• High school diploma or state-recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

Pay

The pay range for this position is $62,761 - $107,590 annually. The actual wage offered may vary depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.