Senior Building Automation Service Specialist

About the role

This role supports our Omaha, NE branch location, which serves customers throughout the greater Omaha, NE area. As a Service Specialist, you will perform assigned tasks on building automation systems, including service agreement maintenance, projects, and on‑call (time and material) service, and respond to emergency service calls during regularly scheduled hours and after hours as needed.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards; may coordinate with contractors on job sites; maintain tools and test equipment
• Support after hours during on‑call rotation; respond to service calls (emergency and on‑site) as assigned
• Perform repairs as directed on all automation system types
• Be responsible for completing service ticket documentation per policy; follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies; suggest system upgrade opportunities; may assist in pricing of repairs and upgrades to existing agreements; perform system checkout and startup on projects
• Work overtime when