Senior Brands Account Director

About the role

Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers and manage a portfolio of clients end-to-end. Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey. Partner with cross-functional teams to evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow.

Responsibilities

• Evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow
• Coach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success as needed
• Dedicate yourself to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutions
• Coach teams to become trusted advisors who demonstrate wins and drive long-term growth
• Lead renewal strategy and forecasting with rigor: run mitigation sessions, coach to value-selling methodology, challenge assumptions, and maintain renewal forecast accuracy. This includes contract negotiation and its corresponding paperwork
• Ensure customers realize value and adoption, coaching teams to become trusted advisors who demonstrate wins and drive long-term growth
• Communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
• Identify and lead cross-functional initiatives to improve the customer experience
• Address challenging customer requests and engage in issue resolution as needed

Requirements

• Enterprise B2B SaaS CSM experience, with specific emphasis on Media Buying & Measurement and Collaboration or Identity
• Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CSHistory of growth in seniority of roles or size of accounts preferred
• Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
• Nice to have experience in managing 3-5 highly strategic accountsOr have experience managing 20+ $500k+ accounts at once
• Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
• Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
• Familiarity with Salesforce or other CRM Software
• Experience drafting and delivering QBRs, executive summaries
• Experience managing renewals and partnering with Sales on upsells/cross-sells

Qualifications

• Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)
• Preferred Skills: Strong leadership capabilities, ability to motivate and project manage internal stakeholders, strong organizational capabilities, ability to plan ahead for what you need to do, resourcefulness, ability to source/obtain information that you don’t inherently possess, ability to navigate disparate internal and external resources, not easily swayed from getting information necessary, tact and presence: ability to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI), ability to craft & present summary of value delivered from customer's perspective, strategic insight, ability to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria, track record of identifying opportunities for upselling and cross-selling to achieve revenue growth targets, strong relationship & empathy, ability to digest how product/process change might impact customer’s business, ability to communicate why change is disruptive and empathize with customer, bonus: ability to provide recommended adjustments to change based on customer & potential other customers

Benefits

The approximate annual base compensation range is $96,500 to $133,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits People: Work with talented, collaborative, and friendly people who love what they do.
Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)