Senior Branch Specialist (Personal Banker)

About the Role

As a Senior Branch Specialist (Personal Banker), you'll develop relationships with our members, become their financial expert, open specialized accounts and educate them about products/services that will make a positive impact in their lives. This position is a combination of being a Personal Banker with some Teller responsibilities. It offers a variety of work throughout the day, involves sales goals and is perfect for those that enjoy exceeding goals and earning extra incentives.

Responsibilities

• Identifying financial products/services that will benefit our members, and you'll guide them toward those that are in their best interest. There are times when you'll need to overcome objections, but you know that already and are GREAT with service-minded sales.
• Processing a wide array of requests for specialized and/or complex accounts and consumer loan applications for members.
• Being a team player who wears multiple hats. You'll back up our Branch Specialists by greeting members and directing them to the person who can best help and answer calls from members who need assistance.
• Ensure that all policies, procedures, compliance, audits, quality control and balancing standards are adhered to.

Qualifications

• High School diploma or equivalent
• 2 years of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred.
• Bi-lingual Spanish preferred
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, work at a fast pace, and stay organized
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 40+ hours/week and be scheduled between the following hours: Monday - Thursday: 8:30AM - 5:30PM; Friday 8:30AM - 6:30PM; Regular Saturdays 8:30AM - 1:30PM

Compensation

The salary range for this role is $18.34 - $27.51 per hour. This role is eligible for sales incentives.

Benefits

• Medical (High Deductible, HMO and PPO), dental, vision, and spending accounts
• Short-term disability, long-term disability, and life insurance
• 401(k) savings plan (eligible at any time)
• Pension plan (automatically enrolled following six months of employment and 1,000 hours of service and reaching age 20)

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We've been recognized as a Great Place to Work®, and we're committed to growing both our business and our people.