Senior Branch Specialist

About the role

Join Consumers Credit Union as a Senior Branch Specialist (Personal Banker) at our new Huntley branch!

Responsibilities

• Identify financial products/services that will benefit our members, and guide them toward those that are in their best interest.
• Overcome objections and engage in sales-oriented conversations.
• Process a wide array of requests for specialized and/or complex accounts and consumer loan applications for members.
• Back up Branch Specialists by greeting members and directing them to the right person, and answering calls from members needing assistance.
• Ensure adherence to policies, procedures, compliance, audits, quality control, and balancing standards.

Requirements

• High School diploma or equivalent
• 2 years of similar work experience (retail, customer service, guest relations, sales, and cash handling)
• Financial institution, Teller, Personal Banker experience preferred
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, work at a fast pace, and stay organized
• Helpful, positive, acts with integrity, embraces inclusion & diversity

Qualifications

• Availability to work 40+ hours/week and be scheduled between the following hours: Monday - Thursday: 8:15am- 5:15pm; Friday 8:15am- 6:15pm; Regular Saturdays 8:15 am- 1:15pm

Skills

• Product and service promotion
• Member education
• Sales-oriented conversations

Benefits

• Medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance
• Opportunity to participate in the 401(k) savings plan
• Automatic enrollment in the pension plan following six months of employment and 1,000 hours of service and reaching age 20

Pay

The salary range for this role is $18.34 - $27.51 per hour. This role is eligible for sales incentives.

Schedule

Available between the following hours: Monday - Thursday: 8:15am- 5:15pm; Friday 8:15am- 6:15pm; Regular Saturdays 8:15 am- 1:15pm

About Consumers Credit Union

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 275,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

Consumers Credit Union is an Equal Opportunity Employer. We comply with all applicable laws governing non-discrimination in employment in every location in which the company has facilities. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.